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When using the drive Smart Component to upgrade drive firmware, the following error message will be displayed: HPE Service Pack for ProLiant (SPP) or HPE Synergy Service Pack (SSP) with controller firmware version 03.01.26.036, or later, may experience issues with the drive firmware Smart Component flash result when initiating the flash process. This includes versions such as Gen10 2023.09.00.04 Patch Bundle SPP, Gen11 2023.10.00.03 Patch Bundle SPP, and HPE SYR24.30/SYR24.30.1 SSP.
This issue affects drives with the following HPE SR Gen10 Plus controllers running firmware version 03.01.26.036: HPE SR416i-a x16 Lanes 4GB Cache NVMe/SAS 24G Controller for HPE Gen10 Plus (P12688-B21) HPE SR932i-p x32 Lanes 8GB Wide Cache NVMe/SAS 24G Controller for HPE Gen10 Plus (P04220-B21) This issue affects drives with the following HPE SR Gen11 controllers running firmware version 03.01.26.036: HPE SR416ie-m Gen11 x16 Lanes 4GB Cache SPDM Mezzanine Storage Controller (P39959-B21) HPE SR932i-p Gen11 x32 Lanes 8GB Wide Cache PCI SPDM Plug-in Storage Controller (P47184-B21) Operating systems affected: Microsoft Windows Server 2019 Microsoft Windows Server 2022 VMware ESXi 7U3 VMware ESXi 8U3 Red Hat Enterprise Linux 7 Red Hat Enterprise Linux 8 Red Hat Enterprise Linux 9 SUSE Linux Enterprise Server 15
For HPE SR Gen10 Plus controllers, update the drive firmware to use the Gen10 Service Pack for ProLiant version 2024.09.00.00: Gen10 Service Pack for ProLiant For HPE SR Gen11 controllers, update the drive firmware to use Gen11 Service Pack for ProLiant version 2024.09.00.00: Gen11 Service Pack for ProLiant Revision History Document Version Release Date Details 4 December 19, 2024 Removed the last two sentences of the Resolution section, replaced the last paragraph in the Description section, and added Red Hat Enterprise Linux 9 and SUSE Linux Enterprise Server 15 in the Scope and affected product sections 3 September 25, 2024 Added Gen10 Plus and Gen11 SPP links for drive firmware in the Resolution section 2 April 19, 2024 Added Gen11 controllers and RHEL to document and affected products 1 April 3, 2024 Original Document Release
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