In January, 2018, my team and I had just begun moving production workloads for a new datacenter when a VMware NSX bug brought everything crashing down. We worked for a painful 24 hours straight to restore operations only to suffer additional outages, over the next several months, from a NetApp QoS bug, a Cisco ASA bug, and others.

The most frustrating part of these major incidents was discovering that vendors had often reported the bug weeks or months before our outage and communities already offered workarounds, variation examples and other helpful information. We created BugZero out of our own frustrations suffering through these preventable outages and facing business scrutiny from lost productivity, revenue and brand reputation.

The current approach to managing vendor operational bugs is often times entirely reactive, forcing IT Operations teams to simply plan and react quickly to incidents. Compared to established IT Security solutions and protocols, IT Operations is working with one hand tied behind their back.

Our mission is to empower IT Operations with the knowledge to be proactive with vendor operational risk. They are being asked for operational resiliency, yet without the tools to identify, assess and remediate vendor operational bugs, outages will continue to take their toll on companies and the people that keep them running.