Build resilience. Save time. Simplify compliance.
BugZero delivers prioritized vendor operational bug data into ServiceNow to prevent outages stemming from known risks. By automatically surfacing vendor operational risks in everyday workflows, IT teams can also automate manual bug research and streamline compliance with operational resilience regulations
Explore our Value Guide below
PROACTIVE OUTAGE PREVENTION
Prevent major outages before they happen
Proactively preventing IT outages is essential to maintain productivity, protect the bottom line, and most importantly, preserve customer trust. BugZero helps customers evaluate operational risks across everyday workflows before they cause an outage.
Enterprises
lose an average of
$8.7 Million
annually
to vendor operational bugs
Gartner
Outages take their toll on employees, organizations and customers, and the financial impact is significant.
According to Uptime Institute's 2023 outage analysis report, 42% of enterprises have experienced a major outage caused by a 3rd party vendor in the last 3 years.
Consequences include:
Revenue lost
Reputation damage
Productivity impacts
Negative customer experiences, causing retention challenges
Prevent outages before they happen
BugZero ensures all known risks can be properly assessed across your vendor inventory, before outages occur.
Teams today spend a significant amount of time reacting to outages that occur. Problems with this reactive approach to operational risk extend beyond how much time teams are spending addressing issues.
Reactive risk management has a cascading impact across the organization including:
Disruptions to other projects
Minimal accountability
Unnecessary overtime
and burnout
Time spent on extensive RCAs
Get proactive instead of reactive
BugZero empowers IT teams to be proactive with vendor operational risks, by flagging critical operational bugs in real-time within current IT workflows.
TIME & COST SAVINGS
Improve efficiency for IT Operations
Without any internal context or a unified risk framework, searching for relevant and critical bugs across vendor portals can be incredibly tedious. BugZero automatically ties new bugs to products and versions in ServiceNow enabling seamless bug scrubbing, better change success rates and reduced reliance on vendor services.
Requires
combing through
bug reports for
several hours
or even days
Cisco Bug Scrub walkthrough article
Selecting a new version of software requires a careful balancing of stability and security.
These evaluations, or "bug scrubs," require extensive research to find relevant bugs for each version.
That means:
Time spent searching for other known bugs across multiple forums
Time spent reading through release notes for relevant bugs
1-2 days reading open and closed cases in the release notes and more time searching other portals and forums for other known issues (Source and Source)
Eliminate manual bug scrub research
BugZero eliminates manual research to identify vendor bugs relevant to the proposed version change.
10%
of change
requests fail
due to operational bugs
State of DevOps Report 2022
Change requests come with inherent risk from hidden bugs waiting to be triggered by the right conditions. While not every bug is known, vendors are constantly reporting updates on new and existing bugs that are ignored until they cause a failure.
Every change failure results in:
Time spent re-doing the change process
Time spent identifying the bug that caused the failure to begin with
Prevent failed change requests
BugZero reduces failed change requests by automatically suggesting known vendor bugs that could pose a risk of failure for the proposed change.
Vendor TAMs spend close to
9% of time
on
proactive risk
evaluation
IDC Survey on the Value of Vendor TAMs
Vendor TAMs are critical partners for every IT org, and part of their role is to proactively flag risks to a customer's environment. It can be challenging for TAMs to stay relevant in your ever changing environment while they try to manage multiple customer configurations and versions.
As a result TAM's can spend unnecessary time:
Chasing and evaluating new bugs manually to proactively assess risk to a customer's inventory
Roughly 10% of the value of a TAM is attributed to proactive support (Source)
Reduce reliance on expensive vendor TAMs
BugZero automatically flags critical vendor operational risks in a customer's environment. That means TAM's don't have to manually evaluate new bugs, saving time and money for customers or enabling TAMs to pursue higher value work.
SEAMLESS COMPLIANCE
Stay ahead of regulations
It is important to maintain compliance with operational resilience regulations, not just to avoid financial penalties, but to safeguard against disruptive events, to build a dependable brand reputation, and foster trust with customers. Customers depend on BugZero to simplify compliance and ensure their technology ecosystem is dependable.
2% of average daily worldwide turnover
may be imposed daily for up to 6 months as a fine
DORA guidelines
DORA, passed in 2022, states that by January 2025 EU financial entities must be able to:
- 1. "Address any reasonably identifiable IT risks, not just security incidents."
- 2. "Identify and evaluate available software and hardware patches and updates using automated tools."
Implications:
Manual effort to maintain reporting and uptime requirements
Significant fines for non-compliance
EU Digital Operational Resilience Act (DORA)
BugZero's automated platform for consolidating and filtering operational bugs from critical vendors, can be installed in 10 minutes and will automatically ensure compliance with all DORA regulations outside of security vulnerabilities.
To do business with the federal government
contractors are required to follow NIST guidelines for protecting the sensitive information they handle
NIST guidelines
The NIST risk management framework is aimed at fortifying an organization's overall resilience. While many of the controls guide security processes, operational bugs (flaws) are directly addressed in 800-53 Controls, specifically SI-2 (1,2, and 3)
Implications:
Relying on manual processes to track flaws will lead to errors and inefficiency
Inability to win government contracts
US National Institute of Standards and Technology (NIST)
BugZero reads select CMDB data from ServiceNow to determine your IT inventory. Whenever a new operational defect is announced by a vendor, BugZero creates a task to track the flaw remediation.
Financial services firms must manage software risk
regardless of whether the risk is caused by security or non-security bugs
SYSC 15 Rules in FCA Handbook
Many different regulations and guidelines have been rolled out over the last 20 years specifying requirements that technology remain available, confidential, and trustworthy for financial services, communications networks, essential services, and more
Regulations:
FCA Handbook SYSC 15
Telecommunications (Security) Act 2021
Network and Information Systems Regulations 2018
UK GDPR
Multiple regulations from UK's FCA, Ofcom & ICO
BugZero automatically consolidates all IT vendor operational risks, filters and enriches them with risk scoring to help IT teams easily prioritize risk mitigation to simplify compliance the multitude of UK resilience requirements.
Making a case for BugZero
Eric DeGrass
November 12th, 2024
Miles Lancaster
April 3rd, 2024
Eric DeGrass
October 16th, 2024