Loading...
Loading...
ServiceNow has identified an issue where the Virtual Agent Web Client [com.glide.cs.sn-va-web-client-app] plugin is not loaded after upgrading from Australia Patch 2 Hot Fix 5a W33 or Australia Patch 2 Hot Fix 5a W34 to Australia Patch 2 Hot Fix 4b W35.
Upgrade an instance from Australia Patch 2 HF5aW34 to Australia Patch 2 HF4bW35 After upgrade completes, the functionality of Virtual Agent is broken
ServiceNow is actively working on providing a permanent fix. In the meantime, if you encounter this issue, please contact Now Support.
PRB2080992
Click on a version to see all relevant bugs
ServiceNow Integration
Learn more about where this data comes from
BugZero Plan
Streamline upgrades with automated vendor bug scrubs
BugZero Prevent
Wish you caught this bug sooner? Get proactive today.