Loading...
Loading...
The transaction on '/api/now/cloud_event' endpoint is executing on DEFAULT Semaphore causing instance user experience to become slow. During a severe influx, this has the potential to cause instance outage.
Configure the servicenow instance endpoint for AWS event driven discovery as this : https://<username>:<user_password>@<instance_URL>/api/now/cloud_event During severe influx of the AWS event, this issue can appear.
Modify the endpoint in AWS SNS Topic to this : https://<username>:<user_password>@<instance_URL>/api/now/cloud_event?sysparm_rest_integration_pool=true. Please note that parameter '?sysparm_rest_integration_pool=true' has been added. This will divert the AWS events to the API_INT integration semaphore and keep DEFAULT semaphore available for other transactions.
PRB1788540
Click on a version to see all relevant bugs
ServiceNow Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.