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When unauthenticated users click on a deeplink, they are redirected to the homepage after logging in with MFA instead of their original URL. This issue arises because the 'Big_IPServerPool_' cookie is being cleared on instances with the Weight Load Balancer P2 enabled, causing users to be transferred to a new node. As a result, the original link is not retained, leading to the redirection to the homepage. Steps to Reproduce 1. Access the instance with Weight Load Balancer P2 enabled 2. Open incognito in Chrome and do the inspect and access any deeplink. 3. You will be redirected to session_timeout.do and then /navpage.do. 4. Login with your credentials username/password. 5. You will observe you are redirected to a Home Page than the requested incident record. Expected: User should be redirected to specific requested deepURL resource. Actual: User redirected to a Home Page than the requested incident record.
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Create the below two system properties with the following options. Property Name
Type Value Ignore Cache glide.amb.clear_node_affinity_cookie Controls whether users can be redirected to different nodes after login by clearing the node affinity cookie in AMB: True (default): Clears node affinity cookie, allowing the load balancer to automatically switch users between nodes based on server load False (temp workaround for PRB1846625): Does not clear node affinity cookie, keeping users on their initial login node and preventing weighted load balancing (WLBv2) true | false false true glide.clear_node_affinity_cookie Controls whether users can be redirected to different nodes after login by clearing the node affinity cookie on the server: True (default): Clears node affinity cookie, allowing the load balancer to automatically switch users between nodes based on server load False (temp workaround for PRB1846625): Does not clear node affinity cookie, keeping users on their initial login node and preventing weighted load balancing (WLBv2) true | false false true Note: Please delete the property or update it to TRUE after your instance is upgraded to a fixed version.
PRB1846625
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