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On HP ProLiant Gen8 servers configured with an HP KVM Console USB Virtual Media Common Access Card (CAC) Interface Adapter (IA) Model AF623A attached to any HP KVM Server Console Switch listed in the Scope section (below), the target server status may change to "Idle" or "No Power" even though the server is powered on. When the "No Power" status occurs, the KVM console will not open, preventing target server operation and screen display.Note:HP Interface Adapter Models AF603A and AF629A are NOT affected by this issue.
Any HP ProLiant Gen8 server configured with an HP KVM Console USB Virtual Media CAC Interface Adapter Model AF623A attached to any HP KVM Server Console Switch listed in Table 1 (below):HP KVM Console Switch G2 DescriptionsSwitch ModelsHP 0x2x16 KVM Server Console Switch G2 with Virtual Media CAC SoftwareAF618AHP 0x2x32 KVM Server Console Switch G2 with Virtual Media CAC SoftwareAF619AHP 1x1Ex8 KVM IP Console Switch G2 with Virtual Media CAC SoftwareAF620AHP 2x1Ex16 KVM IP Console Switch G2 with Virtual Media CAC SoftwareAF621AHP 4x1Ex32 KVM IP Console Switch G2 with Virtual Media CAC SoftwareAF622ATable 1: Affected HP KVM Console Switch G2 ModelsNote:HP Interface Adapter Models AF603A and AF629A are NOT affected by this issue.
This has been corrected inHP IP and Server Console Switch G2 with Virtual Media FirmwareVersion 1.20.19 (or later), which can be located for download and installation using the following navigation:Go tohttp://h20566.www2.hpe.com/portal/site/hpsc.Enter the switch model and clickGo.Select drivers, software and firmware from download options.SelectCross operating system (BIOS, Firmware, Diagnostics, etc.).SelectFirmware - Console Server and Switch.Download and install* RECOMMENDED * HP IP and Server Console Switch G2 with Virtual Media FirmwareVersion 1.20.19 (or later).Reboot the server after installation for updates to take effect and hardware stability to be maintained.Until Server Console Switch G2 Version 1.20.19 (or later) can be applied, the "No power" status can be temporarily restored by unplugging and reconnecting the cable of the AF623A Interface Adapter.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:http://www.hp.com/go/myadvisoryNAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HP.com, refer to theSearch Tips document.To search for additional advisories related to the AF623A KVM Interface Adapter, use the following search string:+Advisory +ProLiant -"Software and Drivers" +AF623A
Operating Systems Affected:Not Applicable
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