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MSR 1 port Gig SIC modules (JD572A) will only process traffic up to a maximum of 100Mbps when the modules are installed in MSR1000, MSR2000 or MSR3000 router chassis. In addition, the modules may completely stop passing traffic under a heavy load.
The JD572A operates correctly in all routers except for the following:HP MSR1002-4 AC Router (JG875A)HP MSR1003-8 AC Router (JG732A)HP MSR2003 AC Routers (JG411A and JG866A)HP MSR2004-24 AC Router (JG734A)HP MSR2004-48 Router (JG735A)HP MSR3012 Routers (JG410A and JG409A)HP MSR3024 Routers (JG861A, JG406A, JG407A and JG408A)HP MSR3044 Router (JG405A)HP MSR3064 Router (JG404A)
The JG738A part, which has the same functionality as the JD572A, may be used as an alternative. Please contact HP Customer Support if this problem is encountered:In North America, contact HP Customer Support at 1-800-334-5144.ORFor HP Customer Support outside of North America, click on the following URL for a list of Customer Support Centers and appropriate phone numbers.https://support.hpe.com/hpesc/public/homeRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:http://www.hp.com/go/myadvisoryNAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HP.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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