BugZero | Hewlett Packard Enterprise BugID c04040367 - HP Integrated Lights-Out 3 and HP Integrated Light...

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Last updated on December 9th, 2013

BugZero Risk Score
5.9 Medium

Overall: 5.9

Severity: 6.4

Community: 5.5

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Bug Details

Priority: Medium

Description

Summary

On rare occasions, HP Integrated Lights-Out 3 (iLO 3) and HP Integrated Lights-Out 4 (iLO 4) could incorrectly interpret one temperature reading coming from Intel processors as a high temperature value. This false reading causes iLO to log an overheating message in the IML log and initiate a server shutdown.

Scope

Any HP ProLiant G7 and Gen8 series servers configured with Intel processors; iLO 3 Firmware Version 1.61 (or earlier) and iLO 4 Firmware Version 1.30 (or earlier).

Resolution

To prevent the false messages from occurring, update the iLO firmware as follows:Update the iLO 3 firmware to version 1.65 (or later):Perform the following steps to obtain the latest iLO 3 firmware version:Click on the following link:https://support.hpe.com/hpesc/public/homeSelect the appropriate operating system.Click on "Firmware - Lights-Out Management."Locate, download, and install iLO 3 Firmware Version 1.65 (or later).Update the iLO 4 firmware to version 1.32 (or later):Perform the following steps to obtain the latest iLO 4 firmware version:Click on the following link:https://support.hpe.com/hpesc/public/homeSelect the appropriate operating system.Click on "Firmware - Lights-Out Management."Locate, download, and install iLO 4 Firmware Version 1.32 (or later).RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:http://www.hp.com/go/myadvisoryNAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HP.com, refer to theSearch Tips document.

Affected OS

Operating Systems Affected:Not Applicable

Change history

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Hewlett Packard Enterprise Integration

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Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Last updated on December 9th, 2013

BugZero Risk Score
5.9 Medium

Bug Details

Summary

Scope

Resolution

Affected OS

Links

Top Hewlett Packard Enterprise Defects

Ready to prevent the next vendor outage?

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Last updated on December 9th, 2013

BugZero Risk Score
5.9 Medium

Bug Details

Summary

Scope

Resolution

Affected OS

Links

Top Hewlett Packard Enterprise Defects

Ready to prevent the next vendor outage?

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Last updated on December 9th, 2013

BugZero Risk Score5.9 Medium

Bug Details

Summary

Scope

Resolution

Affected OS

Links

Top Hewlett Packard Enterprise Defects

Ready to prevent the next vendor outage?

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Hewlett Packard Enterprise - Defect ID: c04040367

HP Integrated Lights-Out 3 and HP Integrated Lights-Out 4 - False CPU Overheating Messages May Be Logged in the Integrated Management Log (IML), Causing iLO to Initiate a Server Shutdown

Last updated on December 9th, 2013

BugZero Risk Score5.9 Medium

Bug Details

Summary

Scope

Resolution

Affected OS

Links

Top Hewlett Packard Enterprise Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
5.9 Medium

BugZero Risk Score
5.9 Medium