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The HP Extended Runtime Module (ERM) cable for HP Uninterruptible Power Systems (UPS) may be difficult to attach to certain UPS models. The ERM cable connector is keyed and must be initially oriented correctly with the ERM socket located on the rear of the UPS (Figure 1).Figure 1. ERM socket on rear of UPS.
Any of the following HP UPS models:HP UPS R1500 XR Low Voltage Uninterruptible Power SystemHP UPS R1500 XR High Voltage Uninterruptible Power SystemHP UPS R3000 XR Low Voltage Uninterruptible Power SystemHP UPS R3000 XR High Voltage Uninterruptible Power SystemHP UPS R5500 XR High Voltage Uninterruptible Power SystemHP UPS R12000 XR High Voltage Uninterruptible Power System
Perform the following steps to properly connect the ERM cable into the ERM socket:Insert the cable at a slight angle catching the top edge of the ERM socket (Figure 2).Lift up on the cable side connector to raise the ERM socket which will provide adequate space for a proper connection.Insert the connector (Figure 3).Figure 2. Insert ERM cable at slight angle.Figure 3. ERM cable properly attached to EPM socket.SEARCH TIP: For hints on locating similar documents on HP.com, refer to the Search Tips document:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00638154.To search for additional advisories related to HP UPS , use the following search string:+Advisory +UPSKEYWORDS: UPS, ERM, problem, fit, tight
Operating Systems Affected:Not Applicable
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