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The thumbscrews on VGA cable (Part Number 169963-001) for the HP TFT7600 Rackmount Keyboard and Monitor may not secure properly into the screw locks on some KVM switches in a rack solution.
Any HP TFT7600 Rackmount Keyboard and Monitor VGA cable connected to a KVM switch in a rack solution.HP TFT7600 Rackmount Keyboard and Monitor (country-specific) models:HP TFT7600 RKMOption Part NumberDescriptionAG052AHP TFT7600 RKM USAG053AHP TFT7600 RKM UKAG054AHP TFT7600 RKM GRAG055AHP TFT7600 RKM FRAG056AHP TFT7600 RKM ITLAG057AHP TFT7600 RKM SPAG058AHP TFT7600 RKM DENAG059AHP TFT7600 RKM NORAG060AHP TFT7600 RKM SE/FIAG061AHP TFT7600 RKM SWIAG062AHP TFT7600 RKM PORTAG063AHP TFT7600 RKM BELAG064ATFT7600RKM JPN2AG065ATFT7600RKM RUSAG066ATFT7600RKM INTL
If the thumbscrews on the TFT7600 VGA cable will not secure properly into the screw locks on a KVM switch, replace the cable by ordering Spares Kit 238729-001.Obtain the replacement VGA cable using one of the processes detailed below:Obtaining Service Inside North America:The VGA cable is available as a Customer Self Repair (CSR) part. Information on CSR is available at the following URL:http://www.hp.com/go/selfrepairORContact Customer Support at 1-800-334-5144.ORContact a local Authorized Service Provider (ASP).Obtaining Service Outside North America:Contact an Authorized Service Provider or the appropriate HP Customer Support Center to obtain the VGA cable. A list of Customer Support Centers and appropriate phone numbers is available at the following URL:http://welcome.hp.com/country/us/en/wwcontact.htmlRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:http://www.hp.com/go/myadvisorySEARCH TIP: For hints on locating similar documents on HP.com, refer to the Search Tips document:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00638154.To search for additional advisories related to HP TFT7600 Rackmount Keyboard and Monitor, use the following search string:+ProLiant +Advisory +TFT7600KEYWORDS: TFT, RKM, screw, KVM
Operating Systems Affected:Not Applicable
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