Loading...
Loading...
When performing a firmware upgrade to version HPD2 on HPE disk models MB006000JYDNF or MB008000JYDPC, an issue occurs where the disks will be offline and no longer automatically mounted on a Nutanix system.This occurs because the Nutanix system cannot automatically handle a change in the disk serial number that happens during the firmware upgrade, and as a result, the disks will not be available and cannot be mounted.The firmware upgrade is done via the HPE ProLiant SPP 2022.09.01.00 (or later) or via an individual update using theOnline HDD/SSD Flash Component.The following is an example of how the serial number change would look:Physical Drives - Firmware HPD0LocationModelSerial NumberFirmwareCapacitySlot 1 1I,3,1MB008000JYDPCWWZ1V5C40000E3023QRLHPD08 TBSlot 1 1I,3,2MB008000JYDPCWWZ1TYTJ0000E30214UPHPD08 TBSlot 1 1I,3,3MB008000JYDPCWWZ1TY450000E3023NBPHPD08 TBSlot 1 1I,3,4MB008000JYDPCWWZ1V3EE0000E3024JV7HPD08 TBAfter Upgrade: Physical Drives - Firmware HPD2LocationModelSerial NumberFirmwareCapacitySlot 1 1I,3,1MB008000JYDPCWWZ1V5C4HPD28 TBSlot 1 1I,3,2MB008000JYDPCWWZ1TYTJHPD28 TBSlot 1 1I,3,3MB008000JYDPCWWZ1TY45HPD28 TBSlot 1 1I,3,4MB008000JYDPCWWZ1V3EEHPD28 TB
HPE ProLiant DX servers with an LFF (Large Form Factor) disk backplane:HPE ProLiant DX360 Gen10HPE ProLiant DX380 Gen10HPE ProLiant DX360 Gen10 PlusHPE ProLiant DX380 Gen10 PlusHPE ProLiant DX380 Gen11HPE ProLiant DX385 Gen11
Nutanix support has a script to update the serial number of those disks in their database in order to avoid the issue.This is also documented by Nutanix in articleKB13488- this page requires a Nutanix Support account to log in.Contact Nutanix support and refer to Article #000013488 to obtain help with the script.Disclaimer: the link above will take you outside the HPE website. HPE is not responsible for content outside of its domain.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference Center.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Nutanix Acropolis Operational System STS (AOS) 6.00
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.