OPERATIONAL DEFECT DATABASE
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When performing a firmware upgrade to version HPD2 on HPE disk models MB006000JYDNF or MB008000JYDPC, an issue occurs where the disks will be offline and no longer automatically mounted on a Nutanix system.This occurs because the Nutanix system cannot automatically handle a change in the disk serial number that happens during the firmware upgrade, and as a result, the disks will not be available and cannot be mounted.The firmware upgrade is done via the HPE ProLiant SPP 2022.09.01.00 (or later) or via an individual update using theOnline HDD/SSD Flash Component.The following is an example of how the serial number change would look:Physical Drives - Firmware HPD0LocationModelSerial NumberFirmwareCapacitySlot 1 1I,3,1MB008000JYDPCWWZ1V5C40000E3023QRLHPD08 TBSlot 1 1I,3,2MB008000JYDPCWWZ1TYTJ0000E30214UPHPD08 TBSlot 1 1I,3,3MB008000JYDPCWWZ1TY450000E3023NBPHPD08 TBSlot 1 1I,3,4MB008000JYDPCWWZ1V3EE0000E3024JV7HPD08 TBAfter Upgrade: Physical Drives - Firmware HPD2LocationModelSerial NumberFirmwareCapacitySlot 1 1I,3,1MB008000JYDPCWWZ1V5C4HPD28 TBSlot 1 1I,3,2MB008000JYDPCWWZ1TYTJHPD28 TBSlot 1 1I,3,3MB008000JYDPCWWZ1TY45HPD28 TBSlot 1 1I,3,4MB008000JYDPCWWZ1V3EEHPD28 TB
HPE ProLiant DX servers with an LFF (Large Form Factor) disk backplane:HPE ProLiant DX360 Gen10HPE ProLiant DX380 Gen10HPE ProLiant DX360 Gen10 PlusHPE ProLiant DX380 Gen10 PlusHPE ProLiant DX380 Gen11HPE ProLiant DX385 Gen11
Nutanix support has a script to update the serial number of those disks in their database in order to avoid the issue.This is also documented by Nutanix in articleKB13488- this page requires a Nutanix Support account to log in.Contact Nutanix support and refer to Article #000013488 to obtain help with the script.Disclaimer: the link above will take you outside the HPE website. HPE is not responsible for content outside of its domain.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference Center.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Nutanix Acropolis Operational System STS (AOS) 6.00
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