Info
When performing a firmware upgrade to version HPD2 on HPE disk models MB006000JYDNF or MB008000JYDPC, an issue occurs where the disks will be offline and no longer automatically mounted on a Nutanix system.
This occurs because the Nutanix system cannot automatically handle a change in the disk serial number that happens during the firmware upgrade, and as a result, the disks will not be available and cannot be mounted.
The firmware upgrade is done via the HPE ProLiant SPP 2022.09.01.00 (or later) or via an individual update using the
Online HDD/SSD Flash Component
.
The following is an example of how the serial number change would look:
Physical Drives - Firmware HPD0
Location
Model
Serial Number
Firmware
Capacity
Slot 1 1I,3,1
MB008000JYDPC
WWZ1V5C40000E3023QRL
HPD0
8 TB
Slot 1 1I,3,2
MB008000JYDPC
WWZ1TYTJ0000E30214UP
HPD0
8 TB
Slot 1 1I,3,3
MB008000JYDPC
WWZ1TY450000E3023NBP
HPD0
8 TB
Slot 1 1I,3,4
MB008000JYDPC
WWZ1V3EE0000E3024JV7
HPD0
8 TB
After Upgrade: Physical Drives - Firmware HPD2
Location
Model
Serial Number
Firmware
Capacity
Slot 1 1I,3,1
MB008000JYDPC
WWZ1V5C4
HPD2
8 TB
Slot 1 1I,3,2
MB008000JYDPC
WWZ1TYTJ
HPD2
8 TB
Slot 1 1I,3,3
MB008000JYDPC
WWZ1TY45
HPD2
8 TB
Slot 1 1I,3,4
MB008000JYDPC
WWZ1V3EE
HPD2
8 TB
Scope
HPE ProLiant DX servers with an LFF (Large Form Factor) disk backplane:
HPE ProLiant DX360 Gen10
HPE ProLiant DX380 Gen10
HPE ProLiant DX360 Gen10 Plus
HPE ProLiant DX380 Gen10 Plus
HPE ProLiant DX380 Gen11
HPE ProLiant DX385 Gen11
Resolution
Nutanix support has a script to update the serial number of those disks in their database in order to avoid the issue.
This is also documented by Nutanix in article
KB13488
- this page requires a Nutanix Support account to log in.
Contact Nutanix support and refer to Article #000013488 to obtain help with the script.
Disclaimer: the link above will take you outside the HPE website. HPE is not responsible for content outside of its domain.
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