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HPE Synergy Service Pack (SSP) 2025.10.01 and SSP 2026.01.01 include version HPK3 as an upgrade for HPE NVMe E.3 SSD firmware. After upgrading the SSDs from firmware version HPK2 to version HPK3, the following issues may occur on certain HPE NVMe SSDs (listed in Scope), for example:The LED on the front of the disk will illuminate solid amberThe disk will be marked as "Critical/failed" in the HPE Integrated Lights-Out (iLO) User Interface shown under the Storage tabThe disk will be in "Read Only" mode, so it cannot be written to any longerThe Integrated Management Log (IML) will show a failed disk, for instance:"Critical,NVMe,NVMe Storage - Drive at Embedded:Port=9B:Box=1:Bay=2 status changed to Failed,01/07/2026 23:55:15,274,Hardware, Critical,NVMe,NVMe Storage - Drive at Embedded:Port=9B:Box=1:Bay=1 status changed to Failed,01/07/2026 23:55:15,274,Hardware"In addition, if tools such as SmartCTL are used, after the upgrade, the output will show an example similar to this health status:=== START OF SMART DATA SECTION ===SMART overall-health self-assessment test result: FAILED!NVM subsystem reliability has been degradedmedia has been placed in read only modeAs a result of these issues, HPE Synergy Service Pack (SSP) 2025.10.01 and 2026.01.01 are no longer available for download. Both have been replaced by SSP 2025.10.02 and SSP 2026.01.02 respectively.
The following HPE SSDs and storage option kits are susceptible to this issue:HPE Part NumberHPE Spare Part NumberHPE Model NumberHPE DescriptionP70392-B21P70490-001VV003840KYFFHHPE 3.84TB NVMe RI E3S EC1 PS1010 SSDP70395-B21P70491-001VV007680KYFFLHPE 7.68TB NVMe RI E3S EC1 PS1010 SSDP70397-B21P70492-001VV015360KYFEVHPE 15.36TB NVMe RI E3S EC1 PS1010 SSDP70399-B21P70493-001MV003200KYFFKHPE 3.2TB NVMe MU E3S EC1 PS1030 SSDP70401-B21P70494-001MV006400KYFFAHPE 6.4TB NVMe MU E3S EC1 PS1030 SSDP70403-B21P70495-001MV012800KYFFBHPE 12.8TB NVMe MU E3S EC1 PS1030 SSDNote: This is the same issue in document IDa00156336en_us.
Since HPE Synergy Service Pack (SSP) 2025.10.01 and 2026.01.01 are no longer available for download, useSSP 2025.10.02orSSP 2026.01.02to update instead.If the firmware has been updated with SSP 2025.10.01 and 2026.01.01andissues have already occurred, perform one of the following options:To recover the disk, use the Linux command "nvme format /dev/xxx" where xxx is the device name, i.e. /dev/nvme0n1. This will make the disk usable again.ORReplace the disk drive if the first option is not possible.Contact HPE Customer Support if further assistance is needed through your localcountry HPE Customer Supportor log a case via theHPE Support Center.Document VersionRelease DateDetails3March 9, 2026Updated the Resolution with more information to better explain the SSD issue fixes.2March 5, 2026Updated the Resolution with the permanent fixes.1February 6, 2026Original Document Release.
Operating Systems Affected:Not Applicable
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