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Certain HPE SAS Hard Disk Drives (HDD) running older firmware versions that are attached to an HPE MR Gen10 Plus RAID Controller (as listed in the Scope section) may randomly report disk failure or removed disk error in the Integrated Management Log (IML) when under high I/O load. However, the drives are not failed or removed as reported by the controller in the IML.When this issue occurs, the Integrated Management Log (IML) will incorrectly log the following message, for example:Informational,168,21442,0x0D,Drive Array,0x0B,IML, ,Customer,06/01/2023 14:05:21:00,06/01/2023 14:05:18,73: Slot=XX Storage -Drive at Port XI Box X Bay X is RemovedACTION: If installed, configure the drive for use. If removed, check drive status
Any of the HPE MR Gen10 Plus RAID Controllers listed below and the HPE SAS Hard Disk Drives (HDD) listed below:P09153-B21 - HPE 14TB SAS 7.2K LFF SC He 512e MV HDD (MB014000JXUCC)P09155-B21 – HPE 14TB SAS 7.2K LFF LP He 512e MV HDD (MB014000JXUCC)P23863-B21 - HPE 16TB SAS 7.2K LFF ISE He SC HDD (MB016000JXLBA)P23608-B21 - HPE 16TB SAS 7.2K LFF ISE He LP HDD (MB016000JXLBA)P37669-B21 - HPE 18TB SAS 7.2K LFF SC 512e ISE HDD (MB018000JXLAU)P37664-B21 - HPE 18TB SAS 7.2K LFF LP 512e ISE HDD (MB018000JXLAU)P53553-B21 - HPE 20TB SAS 7.2K LFF LP 512e ISE HDD (MB020000JXMVU)P53552-B21 - HPE 20TB SAS 7.2K LFF SC 512e ISE HDD (MB020000JXMVU)P26279-B21 - Broadcom MR416i-a Controller for HPE Gen10 PlusP06367-B21 - Broadcom MR416i-p Controller for HPE Gen10 PlusP26325-B21 - Broadcom MR216i-a Controller for HPE Gen10 PlusP26324-B21 - Broadcom MR216i-p Controller for HPE Gen10 Plus
As a workaround, a drive remove/re-insert, or server reboot will clear the incorrect reporting issue.The issue is resolved and prevented by updating to the latest firmware:ModelDescriptionOld FirmwareNew FirmwareMB014000JXUCCHPE 14TB SAS 7.2K LFF SC/LP He 512e MV HDDHPD3HPD4MB016000JXLBAHPE 16TB SAS 7.2K LFF ISE He LP/SC HDDHPD2 or earlierHPD3MB018000JXLAUHPE 18TB SAS 7.2K LFF LP/SC 512e ISE HDDHPD2 or earlierHPD3MB020000JXMVUHPE 20TB SAS 7.2K LFF LP/SC He ISE HDDHPD0HPD1Use the following URLs to update the smart component versions listed by operating system:HPD4 VERSIONSWindows (x64)Online HDD/SSD Flash Component for Windows (x64) - MB014000JXUCC DriveVMware ESXiOnline HDD/SSD Flash Component for VMware ESXi - MB014000JXUCC DriveLinux (x64)Online HDD/SSD Flash Component for Linux (x64) - MB014000JXUCC DriveHPD3 VERSIONSVMware ESXiOnline HDD/SSD Flash Component for VMware ESXi - MB016000JXLBA and MB018000JXLAU DrivesLinux (x64)Online HDD/SSD Flash Component for Linux (x64) - MB016000JXLBA and MB018000JXLAU DrivesWindows (x64)Online HDD/SSD Flash Component for Windows (x64) - MB016000JXLBA and MB018000JXLAU DrivesHPD1 VERSIONSWindows (x64)Online HDD/SSD Flash Component for Windows (x64) - MB020000JXMVU DriveLinux (x64)Online HDD/SSD Flash Component for Linux (x64) - MB020000JXMVU DriveVMware ESXiOnline HDD/SSD Flash Component for VMware ESXi - MB020000JXMVU DriveRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts.Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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