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On any HPE ProLiant or HPE Synergy server running Microsoft Windows Server 2019, and configured with any of the HPE Marvell-based network adapters listed in the Scope section below; a Blue Screen of Death (BSOD) with a Stopcode (0xBAD00002) may be sporadically experienced.On HPE Synergy Compute Modules, the BSOD may be experienced with firmware combo image 8.55.31 (or prior) that is included in the "HPE Synergy QLogic FastLinQ Online Firmware Upgrade Utility for Windows Server x64 Editions version 1.0.6.4".On HPE ProLiant servers, the BSOD may be experienced with firmware combo image v8.55.27 (or prior) that is included in "HPE QLogic FastLinQ Online Firmware Upgrade Utility for Windows Server x64 Editionsversion 5.2.6.0".
Any HPE Synergy Compute Module or HPE ProLiant server running Microsoft Windows Server 2019, and configured with any of the following HPE Marvell (QLogic)-based network adapters:For HPE ProLiant Rack And Tower ServersHPE Ethernet 10/25Gb 2-port FLR-SFP28 QL41401-A2G Converged Network Adapter (867334-B21)HPE Ethernet 10/25Gb 2-port SFP28 QL41401-A2G Adapter (867328-B21)HPE Ethernet 10Gb 2-port BASE-T QL41401-A2G Adapter (867707-B21)Marvell QL41132HLCU Ethernet 10Gb 2-port SFP+ Adapter for HPE (P21933-B21)Marvell QL41132HQCU Ethernet 10Gb 2-port SFP+ OCP3 Adapter for HPE (P08452-B21)Marvell QL41232HLCU Ethernet 10/25Gb 2-port SFP28 Adapter for HPE (P22702-B21)Marvell QL41232HQCU Ethernet 10/25Gb 2-port SFP28 OCP3 Adapter for HPE (P10118-B21)Marvell QL41132HLRJ Ethernet 10Gb 2-port BASE-T Adapter for HPE (P08437-B21)Marvell QL41132HQRJ Ethernet 10Gb 2-port BASE-T OCP3 Adapter for HPE (P10103-B21)Marvell QL41134HLCU Ethernet 10Gb 4-port SFP+ Adapter for HPE (P10094-B21)For HPE Synergy Compute ModulesHPE Synergy 4820C 10/20/25Gb Converged Network Adapter (876449-B21)HPE Synergy 6810C 25/50Gb Ethernet Adapter (867322-B21)HPE Synergy 6820C 25/50Gb Converged Network Adapter (P02054-B21)Note:The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice:HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
To resolve the issue, download and install the following firmware component:For HPE ProLiant Rack And Tower ServersHPE QLogic FastLinQ Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.2.7.0Marvell FastLinQ Firmware Package for Arrowhead adapters Version 8.59.05For HPE Synergy Compute ModulesHPE Synergy QLogic FastLinQ Online Firmware Upgrade Utility for Windows Server x64 Editions Version 2.0.2.8Notes:For additional information regarding Synergy supported configurations, refer to theHPE Synergy Firmware Comparison Tool.To verify the list of supported devices for each firmware component, verify the revision tab of the firmware component download page.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Microsoft Windows Server 2019
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