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Document Version Release Date Details 2 05/13/2021 Updated Resolution with permanent fix, Network Management Module firmware version 1.7.11 1 06/03/2020 Original document release On a HPE Gen5 UPS using HPE Power Protector (HPEPP) 2.02.087 (or earlier), when sending a test email to more than three people, an "Internal Error" message is reported; however, the alert emails are actually received. If three (or less) people are listed with the email ID configured, the test email functions as expected. This only occurs when the Japanese language mode is selected. This does not occur when the English language mode is selected. However, if actual events are occurring, where the Send Test Email button is not being used, notification emails are sent to configured emails of everyone. This only occurs while sending a "Send Test" email.
Any HPE Gen5 UPS using HPEPP 2.02.087 (or earlier).
This is fixed in the Network Management Module firmware version 1.7.11 (or later). To download the Network Management Module firmware version 1.7.11 (or later), perform the following steps: Click the following link: Hewlett Packard Enterprise Support Center Enter a product name (e.g., "Q1C17A") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: Select the Software Type - (insert the specific filter here, e.g. "Firmware") Select the Software Sub Type - (insert the specific filter here, e.g. "Driver - System Management") For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the HPE Single Phase 1Gb UPS with Network Management Module (Q1C17A) Firmware version 1.7.11 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. Click the Download button. This only occurs while sending a "Send Test" email. If actual events are occurring, where the Send Test Email button is not being used, notification emails are sent to configured emails of everyone. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.