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Document VersionRelease DateDetails204/07/2021A new solution has been added to the Resolution section.105/21/2020Original Document Release.The HPE Single Phase 1Gb UPS Network Management Module firmware cannot be updated when using the Internet Explorer 11 (IE11) browser. When Google Chrome is used, this issue does not occur.This issue was reported under the following configuration:HPE R1500 G5 UPSHPE ProLiant DL360 Gen10 ServerHPE Single Phase 1Gb UPS Network Management ModuleOperating System: Microsoft Windows Server 2008 (managed server)Software HPEPP 2.02.087This incident was confirmed to occur with multiple Internet Explorer 11 (IE11) versions and multiple Microsoft Operating System versions.The issue occurs when the following steps are performed:Login to the UPS Network Module on the IE11 browser.Move to the "Card" category and select "Firmware Upgrade."Click the file lookup and select the firmware. The upload button cannot be selected since it remains grayed-out.
Any HPE server running any Windows Operating System with Internet Explorer 11 (IE11), HPEPP in Client Mode, and an HPE G5 UPS with an HPE Single Phase 1Gb UPS Network Management Module installed.
To resolve this issue, download and install the HPE Single Phase 1Gb UPS with Network Management Module (Q1C17A) Firmware Version 1.7.11, available at the following URL:HPE Single Phase 1Gb UPS with Network Management Module (Q1C17A) Firmware Version 1.7.11Note:A successful upgrade can be also achieved when another browser such as Google Chrome is used.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2, Microsoft Windows Storage Server 2016
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