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A Mellanox SH2200 Switch Module for HPE Synergy with SSD firmware version S16425i may fail to boot and cause the switch to fall into any of the following two states during an Onyx Operating System (OS) upgrade:State 1: The switch will go into GRUB-rescue mode with the below error message from the serial port. In this state, the switch can only be recovered by re-installing the OS:error: file`/boot/grub2/i386-pc/normal.mod' not foundEnteringrescue mode...grubrescue>State 2: The switch will halt and will remain in this state until the switch is recovered with a power-cycle.This issue is caused by subsequent writes to the SSD, which can leave the switch in any of the states described above.
Any Mellanox SH2200 Switch Module for HPE Synergy with SSD firmware version S16425i.
This issue has been addressed with HPE Mellanox Solid State Disk Firmware version 1.0.0(23 Jan 2020) for the SH2200 Switch Module for HPE Synergy.This firmware is available at the following link:HPE Mellanox Solid State Disk FirmwareAfter the update, the SSD firmware version will be S19903Mi. Installation instructions and details on how to check the firmware version are available in the guide "SSD_Firmware_Update_User_Manual.docx", which can be downloaded from the site above.Notes:To ensure that you have selected the latest version of the firmware, click the Revision History tab in the download page to check if a new version of the firmware is available.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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