OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails212/04/2019Resolution updated. Issue resolved with an updated HPE Synergy 480 Gen10 PCIe Expansion Module Firmware.111/04/2019Original Document Release.On an HPE Synergy 480 Gen10 Compute Module running VMware ESXi 6.7, when rebooting a Windows 10 Virtual Machine (VM) configured with NVIDIA Quadro RTX4000, RTX6000 or RTX8000 GPUs attached via pass-through, the GPU may not be available after the VM is rebooted.In the Device Manager, the GPU will display an exclamation point (also known as a yellow bang) and will report that the device has stopped working:
Any HPE Synergy 480 Gen10 Compute Module when running VMWare ESXI 6.7 and configured with NVIDIA Quadro RTX4000, RTX6000 or RTX8000 GPUs in a Passthrough Configuration.
This issue has been resolved with an updated HPE Synergy 480 Gen10 PCIe Expansion Module Firmware. A bootable ISO update utility has been created and published. Follow the instruction from the update utility to update and resolve this issue:HPE Synergy 480 Gen10 PCIe Expansion Module Firmware Update ToolAvailable HPE Synergy 480 Gen10 PCIe Expansion Module firmware versions included on this update are:HPE Synergy 480 Gen10 PCIe x2 Expansion Module (v105) - 872628-B21 - (Support max 2 cards - 1 per cage)HPE Synergy 480 Gen10 PCIe x4 Expansion Module (v106) - P14255-B21 - (Support max 4 cards - 2 per cage)IMPORTANT NOTEDue to the nature of this online update, it is common and expected that the systems may log errors during shutdown immediately after the update. These errors will only occur once, immediately after an update, and can be ignored and cleared from the system log. The following errors would be seen in the systems integrated management log as a set of consecutive errors:Uncorrectable PCI Express Error DetectedUnrecoverable I/O error has occurred. System Firmware will log additional details in a separate IML message entry if possible.Uncorrectable Machine Check ExceptionAs a workaround to maintain GPU functionality if the update cannot be performed at the moment, reboot the host if a VM with one of the above listed NVIDIA GPUs is attached via passthrough.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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