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On a Mellanox SH2200 Switch Module for HPE Synergy running firmware version 3.6.6107 (or earlier), the downlink ports may be shown as "Disabled by chassis manager" and no connectivity may be present on the server.When this issue occurs, in the web GUI, the downed ports will display a red lock icon, and when hovered over, will show "unlicensed". In the port info, the admin state will say "disabled by chassis manager".
Any Mellanox SH2200 Switch Module for HPE Synergy or Mellanox SH2200 TAA-compliant Switch Module for HPE Synergy running firmware version 3.6.6107 (or earlier).
This issue has been corrected in firmware version 3.6.8008 (or later) for the Mellanox SH2200 Switch Module for HPE Synergy, which is available for download on the HPE Support Center by clicking the following link:https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_3bc75e3006764714a3e04384beAs a workaround to recover from the issue, reboot the switch. This will allow the downlink ports to come back up and the previously mentioned symptoms to be cleared.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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