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Document VersionRelease DateDetails312/20/2018Description section has been updated with a better explanation.212/19/2018Title and Description sections have been updated with a better clarification.112/06/2018Original Document Release.Any HPE Gen4/Gen5 Uninterruptable Power System with an HPE Single Phase 1Gb UPS with Network Management Module installed, and connected to an HPE ProLiant Gen10 server, is not recognized as an RNDIS / Ethernet Gadget, but as a USB Serial device.This occurs because the Microsoft driver will not load when using Microsoft Windows Server 2016 or Microsoft Windows 10, due to security reasons. When this happens, the driver cannot be applied automatically and the IP address cannot be set.Note:This is not an HPE firmware issue. This applies to systems that are not using DHCP.
Any HPE Gen4/Gen5 Uninterruptable Power System with an HPE Single Phase 1Gb UPS with Network Management Module installed, and connected to an HPE ProLiant Gen10 server.
The following document explains what to do when the driver will not load automatically when using another Operating System besides Microsoft Windows Server 2016 or Microsoft Windows 10:HPE Single Phase 1GB UPS Network Management Module User GuideNotes:Refer to page 76 to find the RNDIS information.Refer to page 76 to find information about a Manual installation in case Windows OS fails.To solve the IP address issue, set the IP address in an environment where the Operating System (Microsoft Windows Server 2016 or Microsoft Windows 10) and the network is not using DHCP, by performing the following steps:Confirm the IP address of the network module from the UPS LCD display.Directly connect the PC (server) and the network module via the LAN cable.Access the IP address confirmed to step 1 on the web browser.After logging into the browser, change the network settings from the "Settings" menu on the web management screen and save.Disconnect the LAN cable connected in step 2, and connect it to the customer's networkORUse a different Operating System to obtain the IP address. Once it is set, it never has to be done again.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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