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On HPE Synergy Image Streamer with firmware 4.10.03, the User Interface (UI) may become unresponsive for about 30 minutes without any alert being displayed.This issue occurs due to a meta space leak that causes the web container on Active Image Streamer appliance to restart, causing the failover to Standby Image Streamer appliance. Once the standby Image Streamer appliance completes the failover process and becomes the new active Image Streamer appliance, the Image Streamer UI becomes responsive again.Note that during this period, it is only the Image Streamer management operations that are affected. The compute blades booted from Image Streamer appliance pair would continue to run properly.
HPE Synergy Image Streamer with firmware version 4.10.03 installed.
This issue is fixed in HPE Synergy Image Streamer version 4.10.04.To prevent this UI unresponsiveness from occurring, HPE strongly encourages to upgrade HPE Synergy Image Streamer to version 4.10.04. The corresponding HPE OneView version is 4.10.03.Visitwww.hpe.com/downloads/synergyto download and install the latest release of HPE Synergy Image Streamer firmware.Note: There is a very small chance in which the UI will hang indefinitely. If this occurs, call support and log a case to have the web app service restarted.Click on the following URL to locate the HPE Customer Support phone number in your country:https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENWNOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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