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Affected Products: Alienware Command Center 5.x and 6.x Alienware 7.1 Gaming Headset AW510H Alienware Wireless Gaming Headset AW988 Steps to recreate: Install AWCC 5.x or 6.x Connect an Alienware (AW) AW510H or AW988H headset Launch Control panel > Apps and Features to find out all headset components Uninstall them manually ( all headset components ). Expected outcome: AW headset components should be removed completely. Actual outcome: AW Headset components are removed, but AWHeadset Service32 and AWHeadset Service64 are still running in Task Manager.
Older versions of Awheadsetsvc32 were found to have memory scaling issues, eventually leading to a process fault due to resource exhaustion. The service crash associated with these EOL headsets is a fault offset at 0x00024ce0 within AWHeadsetSvc32.exe.
Workaround: Disabling the headset service in Windows Services and restarting the computer mitigates the issue (the headset service no longer runs) How to disable headset service: Press the Windows Key + R to open Windows Services . Locate AWHeadset Service . Right-click the service and select Properties . Open the General tab. Set the Startup type to Disabled . Restart the computer. Note: Plugging in AW988H or AW510H does not trigger automatic download or installation of AWCC components.
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