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The Dell Pro 5 Wired Fingerprint ESS Mouse MS526C may show limited functionality after it is connected to the computer. One or more of the following symptoms may be experienced: Only basic mouse functions work The built-in fingerprint reader does not function DPI adjustment does not function Windows may show a driver installation failure or no driver installation prompt appears Dell Display and Peripheral Manager (DDPM) features remain unavailable until the required driver is installed DDPM cannot apply customization settings such as button assignment, DPI, or profiles Affected Peripherals: Dell Pro 5 Wired Fingerprint ESS Mouse MS526C Affected Software: Dell Display and Peripheral Manager Affected Operating Systems: Windows
This issue occurs when the Dell Mouse MS526C Fingerprint Reader driver is not installed on the computer. The driver may be missing for one or more of the following reasons: The driver was not in the factory image Corporate IT policy blocks Windows Update or third-party driver installation Windows Update is disabled or restricted by network policy, preventing automatic driver download
Install the Dell Mouse MS526C Fingerprint Reader driver either using Windows Update or manually from Dell Support . Click the appropriate method for more information. Windows Update Ensure that Windows Update is enabled. Note: Contact the IT administrator if Windows Update is blocked by policy. Connect the Dell Pro 5 Wired Fingerprint ESS Mouse MS526C to the computer. Allow Windows to automatically detect and install the Dell Mouse MS526C Fingerprint Reader driver. Restart the computer if prompted. Dell Support Go to Support for Dell Pro 5 Wired Fingerprint ESS Mouse MS526C Drivers & Downloads . Locate the Dell Mouse MS526C Fingerprint Reader driver for the applicable operating system. Download and run the installer. Complete the installation wizard. Restart the computer.
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