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DDPM may not detect Dell Pro 5 keyboard and mouse when it is connected to Dell All-in-One computers. The issue occurs when DDPM version is 2.2.0.x or earlier. It is impossible to do any customization on the keyboard or mouse, but basic functionality is not affected. Affected Platforms: Dell 24 All-in-One EC24260 Dell 27 All-in-One EC27260 Affected Peripheral: Dell Pro 5 Keyboard and Mouse KM526 Affected Operating Systems: Windows Affected Application: Dell Display and Peripheral Manager version 2.2.0.x and earlier
No cause information is available.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Ensure that power remains connected to the desktop. Updating the DDPM to version 2.2.1 or later on the computer resolves the issue. To download and install the DDPM, refer to the Driver Update Guide .
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