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Affected Platforms: XPS 13 9350 After recent Dell driver updates, XPS 13 9350s may show a stop code PNP_DETECTED_FATAL_ERROR (0xCA) and fail to boot. The computer enters an automatic repair loop, or prompt for BitLocker recovery. These issues can occur following automated (typically installed by SupportAssist, Dell Update, or Dell Command Update) or during manual driver installations.
A compatibility issue occurs when the Intel Innovation Platform Framework driver version 2.2.10205.3621 is installed after Realtek Audio driver 10.0.208.1.
To Recover: Try entering Safe Mode. In Safe Mode, the computer loads only the most essential drivers and services, which helps the computer bypass the fault point. After rebooting, the computer reinitializes the hardware and software environment so that Windows functions. Select Advanced options under the Automatic Repair screen Select Troubleshoot Select Advanced options Select Startup settings Select Restart When prompted, press 4 to select the Enable Safe Mode Option The computer boots to safe mode. Once at the desktop: Click the start button Select the option to shut down and restart (the computer now restarts into Windows) Note: If these steps fail to recover your computer, reference this Dell knowledge base article How to Reinstall or Factory Reset Windows 11 on Your Computer , to reset Windows.
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