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In the VxRail Plugin Updates tab, when we click Update, the Update wizard reports the following after entering accurate credentials: " The VMware software included in this VxRail software upgrade requires 7.0 upgrade licenses. Go to MyVMware.com to obtain you VMware upgrade licenses. " No obvious failure or error is seen in the UI. The /var/log/mystic/lcm-web.log on VxRail Manager reports the following: 2025-11-13T15:27:57.676Z <cd921a8751c5b3d65f404221afc2ed10> surrogate [ERROR] <255> LCMUtilService.java managementAccountValidate () (1050): Management account username cannot be the same as administrator username: administrator@vsphere.local .
The vCenter management account for VxRail Manager and ESXi management account for the hosts are using the administrator@vsphere.local username.
Change the vCenter and/or ESXi management account username to something other than administrator @vsphere.local For creation of a new vCenter management account, reference: VxRail: Upgrade Cannot Create Permission for Management User Account If you must create a new ESXi management account, login to the ESXi web UI ( https://ESXiHostIP ), as root. Navigate to Manage > Security & users > Users > Add user > set username and password. Right-click the Host in the top-left > Click Permissions Click Add user > search for your newly created ESXi management account > change Role to Administrator > click Add user . For commands used to update the vCenter and ESXi management account credentials on VxRail Manager , reference: VxRail: How to Query or Update the Management Account In VxRail Version 7.0.x and 8.0.x
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