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Affected Products: All monitors may be affected (for a complete list, reference Dell knowledge base article Dell Display and Peripheral Manager for Windows ). Examples of line art images used for some Dell monitors:
Working as designed
Dell intends to have line art representations in the DDPM for some monitors. If you see either line art or real images of monitors in the DDPM software, it is by design and not an issue. Monitors show as line-art images in DDPM in the absence of the Internet. Note: This affects all supported products in DDPM, not just Dell monitors, in the absence of internet connectivity. Monitors that have been connected to the DDPM prior with the internet have images locally stored on the personal computer. These devices show as images even in the absence of the internet. Users must reopen the DDPM app to view high-resolution product images once Internet is available. Some monitors always show line art irrespective of Internet connectivity. For reference, see the DDPM_monitor_line_art_image.xlsx attachment.
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