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NetWorker recovery from Cyber Recovery ends with the below alert: Alert Message ID : 2023 CreationDate : 2023.09.13 16:13:31 CreatedBy : user user Category : Storage Severity : Warning Summary : Error while restoring NetWorker server to its original state . Description : NetWorker server returned an error while performing recovery cleanup, the cleanup will continue... Remedy : 1. Start the NetWorker server after cleanup completes. 2. Launch NetWorker console. 3. Examine the NetWorker state. Tags : Failed validating existence of backup file nsr/index* on NetWorker server : xxx.xxx.xxx.xxx In, Cyber Recovery logs apps.log, the below information is logged: [2023-09-14 09:41:54.619] [INFO] [apps] [ddssh.go:339 func1()] : Running: 10.48.1.142:22 ls nsr/index*.cr.1694677049 [2023-09-14 09:41:54.698] [ERROR] [apps] [ddssh.go:346 func1()] : Failed to run: 'ls nsr/index*.cr.1694677049' err: Process exited with status 2 stderr: ls: cannot access 'nsr/index*.cr.1694677049': No such file or directory [2023-09-14 09:46:21.519] [INFO] [apps] [RecoverNetWorkerApp.go:504 NWDisasterRecovery()] : Running NW nsrdr recovery on host: xxx.xxx.xxx.xxx [2023-09-14 09:46:21.667] [INFO] [apps] [ddssh.go:339 func1()] : Running: xxx.xxx.xxx.xxx:22 nsrdr -d xxx.xxx.xxx.xxx_vault_dev_0 -B 1174477751 -a -A [2023-09-14 09:49:01.318] [ERROR] [apps] [ddssh.go:346 func1()] : Failed to run: 'nsrdr -d xxx.xxx.xxx.xxx_vault_dev_0 -B 1174477751 -a -A' err: Process exited with status 1 stderr: 202678:nsrdr: Existing lockbox folder 'E:\nsr\lockbox' renamed to 'E:\nsr\lockbox.094622_09142023'. 123491:nsrdr: Unable to rename 'E:\nsr\res.R': No such file or directory 142301:nsrdr: Review the NetWorker daemon log file and the nsrdr log file in the 'E:\nsr\logs' directory for more information. 123479:nsrdr: Unable to recover the NetWorker bootstrap. Exiting NetWorker server disaster recovery. NOTICE: Use the nsrdr command to recover the lost or damaged data that is critical the NetWorker server. The nsrdr command is not used to recover the CFIs for NetWorker clients, see the nsrck command for more information about how to restore If the resource database is recovered to the 'E:\nsr\res.R' directory then copy or move the files in that directory to the 'E:\nsr\res' directory, after you have shut down the service. After that, restart the NetWorker service. the nsrdr with -c option. [2023-09-14 09:49:01.319] [ERROR] [apps] [RecoverNetWorkerApp.go:509 NWDisasterRecovery()] : Error attempting to perform NWDR for bootstrap on host: xxx.xxx.xxx.xxx : Process exited with status 1 stderr: 202678:nsrdr: Existing lockbox folder 'E:\nsr\lockbox' renamed to 'E:\nsr\lockbox.094622_09142023'.
The failure is due to incorrect folder structure on the NetWorker recovery server, when compared to the production server. The production NetWorker has the NSR folder under E:\nsr\nsr, the recovery NetWorker server uses E:\nsr.
Ensure the NetWorker recovery server has the same NSR folder structure as the production server. Contact DELL Technical Support for more information.
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