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The issue can happen for an install or when upgrading the DPA application or datastore server on SUSE Linux version 15. The installer runs and completes with: The Datastore could not be installed OR the Application server could not be installed. The following failure is observed in the <install dir>/dpa/services/logs/commands.log : INFO: Tue May 30 15:23:43 IST 2023 Executing Command DATASTORE TUNE ... INFO: Tue May 30 15:23:43 IST 2023 SUCCESS (254ms) INFO: Tue May 30 15:23:45 IST 2023 dpa ds install INFO: Tue May 30 15:23:45 IST 2023 Executing Command DATASTORE INSTALL ... INFO: Tue May 30 15:23:45 IST 2023 FAILURE (-1685456625205ms) INFO: Thu Jun 01 09:41:21 IST 2023 dpa svc status INFO: Thu Jun 01 09:41:21 IST 2023 Executing Command SERVICE STATUS ... INFO: Thu Jun 01 09:41:22 IST 2023 SUCCESS (1288ms) Steps to further investigate: 1. Then set the following variable: export LAX_DEBUG=true 2. Run the install again. Under /tmp , a file similar to the following is created containing installer debug messages: lax-6974182363487891543-out.tmp The error is observed at the end of the file: EMC Data Protection Advisor [COMMAND ERROR] [Error] Initial file attributesnot supported when creating symbolic link
This is a known issue when installing or upgrading DPA on SUSE Linux 15.
The following information is provided in the DPA Administration and Installation Guide. Install DPA on SLES 15 and later Install the insserv-compat pre-requisite package. Type the following command to check if the insserv-compat package is installed or not: # sudo rpm -q insserv-compatIf it is not installed, type the following commands: # sudo zypper insserv-compat (if you have a valid SLES subscription with licensed repositories). # sudo rpm -ivh insserv-compat (if you do not have a valid SLES subscription, manually download the package, and run this command).2. Type the following command to copy the /etc/os-release file content to /etc/SuSE-release: # sudo cp /etc/os-release /etc/SuSE-release3. 3. Follow the instructions provided in the following sections to install DPA: DPA server installation DPA Agent installation Installing by using command line installation Contact Dell Technical Support for more information.
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