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Gen3 EX3000 racks in Single-Node configurations have two Expanders per node. Each Expander has its own firmware versions. This KB is written to address a potential firmware mismatch between the two Expander components in some EX3000 racks.
Some Gen3 EX3000 racks were shipped with different Expander firmware versions.
Dell Technologies is proactively reaching out to impacted customers to address the Expander firmware mismatch and to schedule the activity. Dell Services Remote Proactive or Field teams perform the resolution. Resolution consists of bringing the two Expanders to the same Firmware version. Resolution takes approximately one hour per node. The resolution is performed node by node to avoid downtime.
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