BugZero | ServiceNow BugID PRB1924202 - 'My Company Applications' Module Broken after upg...

ServiceNow - Defect ID: PRB1924202

'My Company Applications' Module Broken after upgrading from Yokohama Patch 5 to Yokohama Patch 6.

ServiceNow - Defect ID: PRB1924202

'My Company Applications' Module Broken after upgrading from Yokohama Patch 5 to Yokohama Patch 6.

Last updated on August 11th, 2025

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev2
Article Views: 805
Affected Component: Miscellaneous

Description

When an instance is upgraded from YP5 to YP6, "My company applications" page will be broken. Note that this only affects instances that were upgraded from YP5 to a higher release. Steps to Reproduce - Login to a YP5, and then upgrade to YP6 instance. - On the filter navigator > Search "My Company Applications" - Notice page not found error

Workaround

ServiceNow is actively working on providing a permanent fix. But in the meanwhile, if you run into this issue, please contact customer support. Note: Customer support will have to run a maint only script and do a rolling restart of the instance to fix the issue.