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Cancel Request button missing from Employee Centre portal after Universal Request plugin was installed
Pre req - Install "Universal request" Plugin Hop to Rome instance Impersonate 'system admin' navigate to esc portal -->Open a new HR request(Benefit > Leave of Absence > Request Leave of absence) Submit the ticket You will not see 'Cancel request' button. Workaround 1. Customise widget "HR Standard Ticket Actions" <instance_url>/sp_widget.do?sys_id=00d66f61530600101db6ddeeff7b1237 In server script at line 61 they can comment out the below if condition if (hrCase.universal_request) { return false; } 2. Deactivate the business rule "Prevent Cancel State for UR" 3. Add a state mapping to map the cancel state of HR case to the cancel state in UR.
PRB1591751
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