Loading...
Loading...
If there is an Interactive filter (reference, multiple) on a dashboard and that filter has one or more default value, clicking on 'Reset Filters' adds the default items + whatever is selected on the combo dropdown at that time.
In an OOTB Instance 1) Navigate to 'Self-service -> Dashboards' 2) Open the OOTB 'Incident Management' dashboard 3) Click on the '+' sign to add a new widget 4) Select 'Reference -> Incident Assignment Group - Multiple' 5) While still in edit mode, hover over the new widget and select 'Edit content' (Pencil icon) 6) Add any 3 groups to the Default values field 7) Save and return to the dashboard 8) Select an additional group from the filter so that there are now 4 elements selected 9) Click on the hamburger menu and select 'Reset Filters' Expected behaviour: Only default values should appear Actual behaviour: The default values + the last selected value appear.
There is currently no workaround for this PRB
PRB1440589
Click on a version to see all relevant bugs
ServiceNow Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.