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Scenario 1:When using certain brands of USB 3.2 Gen2 flash drives on affected platforms, systems may experience file copy failures, or in some cases, the USB drive may no longer be recognized after the failure until the system is rebooted.Impacted USB 3.2 Gen2 flash drives:TEAMGROUP C212 Extreme Speed 256 GB USB 3.2 Gen2 FLASH DRIVEPATRIOT SUPERSONIC RAGE Prime 250 GB USB 3.2 Gen 2SanDisk Extreme PRO 55AF 1TB USB 3.2 Gen 2 x2The issue is more likely to occur with files greater than or approximately 1 GB, while smaller files may typically be copied successfully. Failures have been observed with multiple file types (.txt, .mp4, etc.), indicating that the issue is not related to a specific file type or extension. The issue has also been confirmed in Windows and Linux environments, showing that it is not dependent on a specific operating system.Scenario 2: When using certain brands of USB 3.2 Gen1 flash drives, the USB drive may disappear after an AC or DC power-cycle reboot.Impacted USB 3.2 Gen1 flash drives:SanDisk Ultra Fit USB 3.2 Flash Drive - 64GB
Any of the platforms listed in the Products section.
This issue is caused by a limitation in the third-party USB Hub Controller used on the system board.Since USB drives are third-party devices, HPE does not suggest or recommend any specific brand/model. Customers should validate which models to use in the scenarios described above.For Scenario 1, as a workaround, perform one of the following:Use USB 3.2 Gen 1 Drives as an alternative.ORUse specific brands/models of USB 3.2 Gen2 flash drives that have been verified to work correctly in the configuration above (e.g., Kingston DataTraveler USB 3.2 Gen 2 Series Flash Drive).ORInsert an external USB hub between the system and the USB 3.2 Gen2 flash drive to bypass the issue.For Scenario 2,as a workaround, perform one of the following:Remove and re-insert the USB flash drive to re-detect the USB device.ORUse specific brands/models of USB 3.2 Gen1 flash drives that have been verified to work correctly in the configuration above (e.g., ADATAUV320 64GB USB 3.2 Gen1 Flash Drive).This advisory will be updated if additional solutions become available.Document VersionRelease DateDetails3January 8, 2026Updated to add additional information2December 16, 2025Updated to clarify some additional flash drive information and scenario1October 23, 2025Original Document Release.
Operating Systems Affected:Not Applicable
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