OPERATIONAL DEFECT DATABASE
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Any of the HPE servers mentioned in the Scope section below may detect Uncorrectable Memory Errors (UMCEs) while the system has been in an idle state for an extended period of time.This occurs on servers using single or multi-ranked DIMMs and when Package C6 is enabled. The issue is seen when the Memory Controller is entering and leaving the Package C6 State, causing the server to encounter an unexpected restart and the following error messages will be displayed:DIMM Failure - Uncorrectable Memory Error (Processor X, DIMM Y) ACTION: Replace Failed DIMM.Uncorrectable Machine Check Exception (Processor X, APIC ID 0x00000080, Bank 0x0000000D - 0x00000014 , Status 0xAC000002'00A00091, Address 0x00000101'691D7A40, Misc 0x0B0000A0'0EA96086). ACTION: Update the system firmware. If the issue persists, contact support.
Any of the following servers configured with 4th or 5th Gen Processors:HPE Alletra Storage Server 4110HPE Alletra Storage Server 4120HPE Alletra Storage Server 4140HPE ProLiant DL110 Gen11HPE ProLiant DL320 Gen11HPE ProLiant DL360 Gen11HPE ProLiant DL380 Gen11HPE ProLiant DL380a Gen11HPE ProLiant DL560 Gen11HPE ProLiant ML110 Gen11HPE ProLiant ML350 Gen11HPE Synergy 480 Gen11 Compute ModuleHPE Cray XD670
Upgrade to System ROM v2.50 or later to correct this issue. This version of the System ROM should be paired with Server Platform Services (SPS) Firmware version 06.01.04.089.0.Note: If server BIOS settings were changed to set the previous workaround, users can now switch back to their own default settings.HPE ML350/DL360/DL380 Gen11 (U54) ServerSystem ROM Flash Binary - HPE ML350/DL360/DL380 Gen11 (U54) ServersROM Flash Firmware Package - Server Platform Services (SPS)Firmware for HPE ProLiant DL360/DL380/ML350 Gen11 ServersHPE DL320/ML110 Gen11 (U63) ServerSystem ROM Flash Binary - HPE DL320/ML110 Gen11 (U63) ServersROM Flash Firmware Package - Server Platform Services (SPS)Firmware for HPE ProLiant DL320/ML110 Gen11 ServersHPE Alletra 4110/Alletra 4120/HPE ProLiant DL380a Gen11 (U58) ServerSystem ROM Flash Binary - HPE Alletra 4110/Alletra 4120/HPE ProLiant DL380a Gen11 (U58) ServersROM Flash Firmware Package - Server Platform Services (SPS)Firmware for HPE Alletra 4110/Alletra 4120 Storage Servers/ProLiant DL380aGen11 ServersHPE Synergy SY480 Gen11 (I45) ServerSystem ROM Flash Binary - HPE Synergy SY480 Gen11 (I45) ServersROM Flash Firmware Package - Server Platform Services (SPS)Firmware for HPE Synergy 480 Gen11 ServersHPE ProLiant DL560 Gen11 (U59) ServerSystem ROM Flash Binary - HPE ProLiant DL560 Gen11 (U59)ServersROM Flash Firmware Package - Server Platform Services (SPS)Firmware for HPE ProLiant DL560 Gen11 ServersHPE ProLiant DL110 Gen11 ServerROM Flash Firmware Package - HPE ProLiant DL110 Gen11 (U62) ServersROM Flash Firmware Package - Server Platform Services (SPS) Firmware for HPE ProLiant DL110 Gen11 ServersFor the HPE Cray XD670, upgrade to BIOS version 2.05 or later:Cray XD670 BIOS LinuxNote: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab.Revision HistoryDocument VersionRelease DateDetails4September 18, 2025Added Cray XD670 with the fix.3June 6, 2025Removed the Cray XD670 as an affected platform.2April 29, 2025Updated Resolution with permanent fix.1January 14, 2025Original Document Release.
Operating Systems Affected:Not Applicable
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