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When performing a controller firmware update via HPE Integrated Lights-Out (iLO), HPE Service Pack for ProLiant (SPP), or Compute Ops Management (COM), the update process may take an extended period, sometimes up to an hour, to complete. This delay can cause the firmware update request to timeout and fail.The condition occurs because background activities on the controller delay the "finish firmware update" command from being sent in a timely manner.NOTE: This issue is resolved in firmware version 03.01.41.032. However, due to update limitations, systems must first be updated to this version using an alternative update method before the solution can be applied.
This issue affects the following HPE SR controllers:HPE SR932i-p Gen11 x32 Lanes 8GB Wide Cache PCI SPDM Plug-in Storage ControllerHPE SR416ie-m Gen11 x16 Lanes 4GB Cache SPDM Mezzanine Storage ControllerHPE SR932i-p Gen10 Plus x32 Lanes 8GB Wide Cache NVMe/SAS 24G PCIe4 x16 ControllerHPE SR416i-a Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 24G Controller
The update process has been enhanced in firmware version 03.01.41.032. Until systems can be updated to this firmware version, the following workarounds are recommended:Workaround 1Idle and Reboot MethodAfter a firmware update fails, leave the system idle for approximately two (2) hours.IMPORTANT: DO NOT restart the system.An error message may be recorded in iLO, but the firmware update task continues on the controller. Once the task completes, a system reboot will activate the new firmware.Workaround 2Manual Update Standalone FWPKG via RBSUWorkaround 3Manual Update Using Smart ComponentWindows:Online Firmware Flash for Windows - HPE SR932i-p Gen10 Plus /SR416i-a Gen10 Plus/SR932i-p Gen11/SR416ie-m Gen11 ControllersVMWare:Online Firmware Flash for VMware/ESXi - HPE SR932i-p Gen10 Plus /SR416i-a Gen10 Plus/SR932i-p Gen11/SR416ie-m Gen11 ControllersLinux for RHEL8, RHEL9, RHEL10, SLES12, SLES15:Online Firmware Flash for Linux(x64) - HPE SR932i-p Gen10 Plus /SR416i-a Gen10 Plus/SR932i-p Gen11/SR416ie-m Gen11 ControllersLinux for RHEL7:Online Firmware Flash for RHEL7 - HPE SR932i-p Gen10 Plus /SR416i-a Gen10 Plus/SR932i-p Gen11/SR416ie-m Gen11 ControllersRevision HistoryDocument VersionRelease DateDetails2January 21, 2026Added the last paragraph in the Description section, and replaced all content in the Resolution section1August 19, 2025Original Document Release
Operating Systems Affected:OS Independent
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