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When performing a controller firmware update via HPE Integrated Lights-Out (iLO), HPE Service Pack for ProLiant (SPP), or Compute Ops Management (COM), the update process may take an extended period, sometimes up to an hour, to complete. This delay can cause the firmware update request to timeout and fail.The condition occurs because background activities on the controller delay the "finish firmware update" command from being sent in a timely manner.
This issue affects the following HPE SR controllers:HPE SR932i-p Gen11 x32 Lanes 8GB Wide Cache PCI SPDM Plug-in Storage ControllerHPE SR416ie-m Gen11 x16 Lanes 4GB Cache SPDM Mezzanine Storage ControllerHPE SR932i-p Gen10 Plus x32 Lanes 8GB Wide Cache NVMe/SAS 24G PCIe4 x16 ControllerHPE SR416i-a Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 24G Controller
To address this, the update procedure will be modified so that immediately prior to issuing the final firmware update completion command, background activities on the controller are suspended. This fix will be provided in a future firmware release.In the meantime, the following workarounds are recommended:Workaround 1Idle and Reboot MethodAfter a firmware update fails, leave the system idle for approximately two (2) hours. DO NOT restart the system.An error message may be recorded in iLO, but the firmware update task continues on the controller. Once the task completes, a system reboot will activate the new firmware.Workaround 2Manual Update Standalone FWPKG via RBSUUse a standalone FWPKG to manually perform the firmware update through the RBSU using a physical USB drive.
Operating Systems Affected:OS Independent
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