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When updating the HPE Agentless Management Service (AMS) for Microsoft Windows from version 4.10.0.0 or version 4.20.0.0 on HPE ProLiant Gen12 platforms with HPE Integrated Lights-Out (iLO) 7, or from version 12.10.0.0.0 or version 12.20.0.0 on HPE Synergy Gen12 Compute Modules with HPE Integrated Lights-Out (iLO) 7 to a later version of HPE AMS; the record of the application account in HPE Agentless Management Service (AMS) gets deleted during the update.The deletion of the record in HPE Agentless Management Service (AMS) results in ending communication with HPE Integrated Lights-Out (iLO) 7.
Any HPE platform running Microsoft Windows with HPE Integrated Lights-Out (iLO) 7, and with any of the following versions of HPE Agentless Management Service (AMS):AMS v4.10.0.0 or v4.20.0.0 for HPE ProLiant Gen12 servers.AMS v12.10.0.0 or v12.20.0.0 for HPE Synergy Gen12 Compute Modules.
To resolve this issue, consider reconfiguring the Application account by performing either of the following actions:Action 1:Before starting a SPP/SSP update, install latest HPE Agentless Management Service (AMS) manually. During the installation, the user credentials can be provided to reconfigure the app account.ORAction 2:During the HPE OneView deployment of the latest SSP recipe, watch for the deployment of the HPE Agentless Management Service (AMS) component in the installation queue and perform the following steps:After the Microsoft Windows AMS update, reconfigure the application account using the following amscli command:amscli appaccount create -u <ilo_username> -p <ilo_password>Complete the reconfiguration process before the HPE OneView deployment completes, to get a successful result on the HPE OneView deployment.
Operating Systems Affected:Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows Server 2025
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