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An HPE Synergy Converged Network Adapter (CNA) installed on any HPE Synergy Compute Module running Red Hat Enterprise Linux (RHEL) may halt after restoring an appliance from backup and powering on the server hardware.This is a rare issue that occurs after powering on the server. It will be indicated by the following error message displaying on the Server Hardware page of HPE OneView:"The adapter in Mezzanine Slot X is present but reported incomplete or invalid configuration data."The issue may occur after performing these steps:Checking OneView resources.Creating an appliance backup.Powering off the server hardware.Performing an appliance factory reset.Restoring from the appliance backup.Powering on the server hardware.The issue can occur after the server has powered on, which will cause the inability to restart properly.Note: For more information about appliance backup and restore, refer to the User Guide links for HPE OneView 9.0 listed below:Appliance backup | HPE OneView 9.0 User Guide for HPE SynergyRestoring the appliance | HPE OneView 9.0 User Guide for HPE SynergyTypically, a Linux Operating System (OS) will initiate a Suspend Mode instead of a Graceful Shutdown when shutting down a system. However, the CNA adapters listed in the Scope section do not support this Linux suspend mode.After powering on the server hardware and the issue has occurred, OneView will place the server in an "Unmanaged" or "Profile Error" state upon refreshing.This is a OneView issue because the port map is not populating after the server refresh.Note: For information on the Linux Suspend mode, refer toCA a00126692, (Revision) HPE OneView - OneView May Report the Error Message, "The Adapter in Mezzanine Slot X Is Present But Reported Incomplete or Invalid Configuration Data" When Shutting Down a Server.
Any HPE Synergy Compute Modules running Red Hat Enterprise Linux (RHEL) 8 or 9.x and any of the following network adapters installed that are managed by HPE OneView 9.0:HPE Synergy 4820C 10/20/25Gb Converged Network AdapterHPE Synergy 6820C 25/50Gb Converged Network Adapter
As a workaround, if the system enters an Unmanaged or Profile Error state, the Compute Module can be recovered by performing an e-fuse reset or removing and re-inserting the server.For an e-fuse reset, use the Electronic Fuse (e-fuse) command to disconnect power to the server, without physically removing or re-inserting the server.ORPerform the following steps:Access the Maintenance Console.Enter the following command:efuse (deviceBay | interconnectBay | managerBay | applianceBay)<enclosure-name | enclosure-uuid> <bay-number>Note: For more information, refer toefuse | HPE OneView 9.0 User Guide for HPE Synergy.Power the server on until the Power-On Self-Test (POST) is completed.Refresh the server hardware in HPE OneView.Power the server off.Re-apply the server profile.Important: If, even after an e-fuse reset, the system does not recover to a managed state and is unable to power-on or apply a profile, physical removal and re-insertion of the compute module is needed. This is due to HPE OneView not being able to populate the port map after a server refresh.This issue will be corrected in a future release of HPE OneView. This advisory will be updated when additional solutions become available.
Operating Systems Affected:Red Hat Enterprise Linux 8 Server, Red Hat Enterprise Linux 9
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