BugZero | Hewlett Packard Enterprise BugID a00147446en_us - HPE Smart Array SR Gen10 Controllers

BugZero | Hewlett Packard Enterprise BugID a00147446en_us - HPE Smart Array SR Gen10 Controllers - Controllers...

Hewlett Packard Enterprise - Defect ID: a00147446en_us

HPE Smart Array SR Gen10 Controllers - Controllers Set To Remote Key Management Mode May Prevent the Capture of a Memory Dump

Hewlett Packard Enterprise - Defect ID: a00147446en_us

HPE Smart Array SR Gen10 Controllers - Controllers Set To Remote Key Management Mode May Prevent the Capture of a Memory Dump

Last updated on April 10th, 2025

BugZero Risk Score
4.2 Medium

Overall: 4.2

Severity: 4.6

Community: 5.5

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Bug Details

Priority: Low
Views: 3

Description

Summary

When an HPE Smart Array SR Gen10 Controller is configured to use "Remote Key Management" mode, a Windows memory dump may not be captured. If the HPE Smart Array SR Gen10 Controller is configured to use "Local Key Management" mode, a Windows memory dump is captured every time.

Scope

This issue has been observed on any of the following HPE Smart Array SR Gen10 controllers:HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular ControllerHPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH ControllerHPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller

Resolution

To resolve this issue, install HPE Smart Array SR Gen10 controller firmware version 7.43 (or later) together with Smart Array Gen10, Gen10 Plus, and Gen11 controller driver version 1016.10.0.1004 (or later).Firmware Package - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P204i-c, P416ie-m and P816i-a SR Gen10 and SR308i-o,SR308i-p Gen11 controllersHPE Smart Array Gen10, Gen10Plus and Gen11 Controller Driver for Windows Server 2019, Windows Server 2022 and Windows Server 2025

Affected OS

Operating Systems Affected:Not Applicable

Change history

2025-04-10 Added: HPE Smart Array E208e-p Controller, HPE Smart Array E208i-a Controller, HPE Smart Array E208i-c Controller, HPE Smart Array E208i-p Controller, HPE Smart Array P204i-b Controller, HPE Smart Array P204i-c Controller, HPE Smart Array P408e-m Controller, HPE Smart Array P408e-p Controller, HPE Smart Array P408i-a Controller, HPE Smart Array P408i-c Controller, HPE Smart Array P408i-p Controller, HPE Smart Array P816i-a Controller

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Not Applicable

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Not Applicable

Fixed versions: No known fixed versions

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Hewlett Packard Enterprise - Defect ID: a00147446en_us

HPE Smart Array SR Gen10 Controllers - Controllers Set To Remote Key Management Mode May Prevent the Capture of a Memory Dump

Hewlett Packard Enterprise - Defect ID: a00147446en_us

HPE Smart Array SR Gen10 Controllers - Controllers Set To Remote Key Management Mode May Prevent the Capture of a Memory Dump

Last updated on April 10th, 2025

BugZero Risk Score4.2 Medium

Bug Details

Summary

Scope

Resolution

Affected OS

Top Hewlett Packard Enterprise Defects

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BugZero Risk Score
4.2 Medium