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IMPORTANT:The System ROM versions provided in the Resolution section are recommended to prevent the issue described below. HPE recommends performing this update at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution may result in the potential for subsequent errors to occur.For any HPE Gen10 Plus/Gen11 systems running any Operating System and listed in the Scope section below, performing a firmware update via any method will fail for any network adapters, storage array controllers, or direct attached NVMe SSDs when running the following System ROM versions:Gen10 Plus Intel E5 System ROM version 2.32Gen11 Intel E5 System ROM version 2.46Gen10 Plus AMD A42/A43/A46 System ROM version 3.62Gen11 AMD A55/A56 System ROM version 2.32Gen11 AMD A58 System ROM version 1.50As a result, a Red Screen Of Death (RSOD) will occur.When this issue occurs, the HPE Integrated Lights-Out (iLO) Integrated Remote Console will report the following message:"X64 Exception Type 0x0D - General Protection Exception"
In the scenario described above, the following systems running Gen10 Plus Intel E5 System ROM v2.32 or Gen11 Intel E5 System ROM v2.46:HPE ProLiant DL380 Gen10 Plus ServerHPE ProLiant DL360 Gen10 Plus ServerHPE ProLiant DL110 Gen10 Plus ServerHPE Apollo 6500 Gen10 Plus SystemHPE Apollo 4200 Gen10 Plus SystemHPE Apollo 2000 Gen10 Plus SystemHPE Synergy 480 Gen10 Plus Compute ModuleHPE ProLiant DL380 Gen11 ServerHPE ProLiant DL360 Gen11 ServerHPE ProLiant DL320 Gen11 ServerHPE ProLiant ML350 Gen11 ServerHPE ProLiant ML110 Gen11 ServerHPE ProLiant DL380a Gen11 ServerHPE ProLiant DL560 Gen11 ServerHPE Synergy 480 Gen11 Compute ModuleHPE Alletra Storage Server 4140HPE Alletra Storage Server 4120HPE Alletra Storage Server 4110In the scenario described above, the following systems running Gen10 Plus AMD A42/A43/A46 System ROM v3.62, Gen11 AMD A55/A56 System ROM v2.32, or Gen11 AMD A58 System ROM v1.50:HPE ProLiant DL365 Gen10 Plus ServerHPE ProLiant DL385 Gen10 Plus ServerHPE ProLiant DL385 Gen10 Plus v2 ServerHPE ProLiant DL325 Gen10 Plus ServerHPE ProLiant DL325 Gen10 Plus v2 ServerHPE ProLiant DL345 Gen10 Plus ServerHPE ProLiant XL225n Gen10 Plus ServerHPE ProLiant DL365 Gen11 ServerHPE ProLiant DL385 Gen11 ServerHPE ProLiant DL325 Gen11 ServerHPE ProLiant DL345 Gen11 ServerHPE ProLiant DL145 Gen11 Server
To avoid this issue, install the following versions:Gen10 Plus Intel E5 System ROM v2.34 (or later).Gen11 Intel E5 System ROM v2.48 (or later).Gen10 Plus AMD A42/A43/A46 System ROM v3.64 (or later).Gen11 AMD A55/A56 System ROM v2.34 (or later).Gen11 AMD A58 System ROM v1.52 (or later).To obtain these System ROM versions, perform the following steps:Go to theHPE Support Centerpage.In the Search field, type the product name and click on Search (for example: ProLiant DL380 Gen11).Go to the Products tab and select the desired product.Go to the Drivers and Software tab and then BIOS.Download the latest System ROM version.Revision HistoryDocument VersionRelease DateDetails3April 14, 2025The Advisory has been updated to include affected AMD System ROM versions.2March 28, 2025The Scope section has been updated with additional systems.1March 26, 2025Original Document Release.
Operating Systems Affected:Not Applicable
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