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On any HPE platform configured with any of the HPE Intel E810-based network adapters listed in the Scope section below; the firmware update may fail if it was attempted more than once without performing a system reboot.Per chip design, any of the affected HPE Intel E810-based network adapters require a system reboot after attempting the firmware update. Updating the firmware more than once without performing a system reboot may result in canceling the previous attempted firmware update.Note:Under certain conditions, any of the affected HPE Intel E810-based network adapters may experience a reset during the firmware update. When that occurs, the network adapter my display the new firmware version even though the server was not rebooted. If this occurs, the system needs to be rebooted to ensure the network adapter is not only running the new firmware, but that all network resources are aligned and synced with the System BIOS on boot.
Any HPE platform configured with any of the following HPE Intel E810-based network adapters:Intel E810-2CQDA2 Ethernet 100Gb 2-port QSFP28 Adapter for HPE (P41611-B21)Intel E810-CQDA2 Ethernet 100Gb 2-port QSFP28 OCP3 Adapter for HPE (P22767-B21)Intel E810-XXVDA2 Ethernet 10/25Gb 2-port SFP28 Adapter for HPE (P08443-B21)Intel E810-XXVDA2 Ethernet 10/25Gb 2-port SFP28 OCP3 Adapter for HPE (P10106-B21)Intel E810-XXVDA4 Ethernet 10/25Gb 4-port SFP28 Adapter for HPE (P08458-B21)Intel E810-XXVDA4 Ethernet 10/25Gb 4-port SFP28 MCLK Adapter for HPE (P41636-B21)Intel E810-XXVDA4 Ethernet 10/25Gb 4-port SFP28 OCP3 Adapter for HPE (P41614-B21)Note:The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice:HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
For platforms running firmware version 4.30 (or later), reboot the server to ensure the network adapter is in a default state (no pending firmware). Check the firmware version of the network adapter.For platforms running firmware is 4.20 (or prior), power down the server and physically pull the power from the server for 10 seconds. This will ensure the network adapter is in a default state (no pending firmware) on next boot. Check the firmware version of the network adapter.If the network adapter is not running the desired firmware version, attempt another firmware update while the network adapter is in the default state (no pending firmware).Only attempt/send the "Intel firmware package" file (example: HPE_E810_XXXXX_XXXX.fwpkg) once. After attempting the firmware update, immediately reboot the server.After rebooting, verify that the network adapter is now running the intended firmware version.
Operating Systems Affected:Not Applicable
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