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Any of the HPE ProLiant or Synergy Gen11 servers listed in the Scope section below, configured with two DIMMs installed per channel, may stop responding during DIMM initialization, log Uncorrectable Machine Check Exceptions (Uncorrectable Memory Error Threshold Exceeded. DIMM Failure - Uncorrectable Memory Error) and/or reboot unexpectedly during periods of intense memory activity.DIMM initialization issues typically occur after a restore of the BIOS/Platform Configuration (RBSU) to default settings. The Integrated Management Log (IML) will display the following error message in the case of an initialization error:DIMM Initialization Error - A memory initialization error was detected. (Major Code:000000E8, Minor Code:00000002)
Any of the following servers running a System ROM version earlier than 2.42, with two DIMMs installed per channel:HPE ProLiant DL110 Gen11HPE ProLiant DL320 Gen11HPE ProLiant DL360 Gen11HPE ProLiant DL380 Gen11HPE ProLiant DL380a Gen11HPE ProLiant DL560 Gen11HPE ProLiant ML110 Gen11HPE Synergy 480 Gen11 Compute Module
To resolve this issue, update the System ROM to version2.42(or later). And to the latest Server Platform Services (SPS) Firmware version available.To download the latest components, perform the following steps:Click the following link:Hewlett Packard Enterprise Support CenterEnter a product name (e.g., "DL380 Gen11") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page:Select the Software Type "BIOS" for the System ROM and "Firmware" for SPS.Select the Subtype "System ROM", and "System" for the SPS.For further filtering if needed select the specific Operating System from the Operating Environment Type.Locate and select the System ROM 2.42(or later) and the latest SPS version available.Note:To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab.Click Download.Revision HistoryDocument VersionRelease DateDetails2January 15, 2025Updated to add the HPE ProLiant ML110 Gen11 Server to affected platforms.1December 13, 2024Original Document Release.
Operating Systems Affected:Not Applicable
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