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On any HPE Gen11 platform running Red Hat Enterprise Linux 9.2 and Agentless Management Service (AMSD) version 3.5.0, and configured with either of the HPE Broadcom-based network adapters listed in the Scope section below; the overall health of the platform may be displayed as "degraded" in the HPE Integrated Lights-Out (iLO) Graphical User Interface (GUI) when there is not cable or Small Form-factor Pluggable (SFP) transceiver connected to the network adapter.This issue occurs due to a timing issue between HPE iLO Agentless Management Service (AMSD) to get the correct network adapter status.The following are examples of the command "journalctl -u amsd" to check for the activities logged by AMSD and network, and the command "journalctl | grep ens14f3" to check the status of the network port:[root@localhost ~]# journalctl -u amsdSep 02 12:20:48 localhost systemd[1]: Starting Agentless Management Service daemon...Sep 02 12:20:50 localhost.localdomain amsd[2658]: amsd Started . .Sep 02 12:20:50 localhost.localdomain systemd[1]: Started Agentless Management Service daemon.[root@localhost ~]# journalctl | grep ens14f3Sep 02 08:20:37 localhost kernel: tg3 0000:35:00.3 ens14f3: renamed from eth3Sep 02 12:20:48 localhost.localdomain NetworkManager[2633]: <info> [1725294048.9728] manager: (ens14f3): new Ethernet device (/org/freedesktop/NetworkManager/Devices/5)Sep 02 12:20:48 localhost.localdomain NetworkManager[2633]: <info> [1725294048.9730] device (ens14f3): state change: unmanaged -> unavailable (reason 'managed', sys-iface-state: 'external')Sep 02 12:20:49 localhost.localdomain NetworkManager[2633]: <info> [1725294049.0926] device (ens14f3): state change: unavailable -> disconnected (reason 'none', sys-iface-state: 'managed')Sep 02 12:20:52 localhost.localdomain kernel: pcieport 0000:34:05.0: ens14f3: Link is up at 1000 Mbps, full duplex … Sep 02 12:20:54 localhost.localdomain NetworkManager[2633]: <info> [1725294054.1219] device (ens14f3): Activation: successful, device activated.
Any HPE Gen11 platform running Red Hat Enterprise Linux 9.2 and Agentless Management Service (AMSD) version 3.5.0, and configured with either of the following HPE Broadcom-based network adapters:Broadcom BCM5719 Ethernet 1Gb 4-port BASE-T OCP3 Adapter for HPE (P51181-B21)Broadcom BCM57416 Ethernet 10Gb 2-port BASE-T Adapter for HPE (P26253-B21)Note:The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice:HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
As a workaround, perform the following steps to recover the system from failure:Execute the following command:[root@DL380G11C43U15 ~]# mkdir -p /etc/systemd/system/amsd.service.dExecute the following command:[root@DL380G11C43U15 ~]# cd /etc/systemd/system/amsd.service.d/Execute the following command:[root@DL380G11C43U15 amsd.service.d]# cat >> /etc/systemd/system/amsd.service.d/10-online.conf[Unit]After=syslog.target network.target network-online.targetCtrl+DExecute the following command:[root@DL380G11C43U15 amsd.service.d]# systemctl daemon-reloadExecute the following command:[root@DL380G11C43U15 amsd.service.d]# systemctl restart amsdThis advisory will be updated when additional information becomes available.
Operating Systems Affected:Red Hat Enterprise Linux 9.2
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