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An HPE ProLiant DL360 Gen10 server may encounter a Server Critical Fault on Processor 2 while the server is in an idle state. The server will stop responding with all LEDs blinking in sync and it can be powered back on by pressing the power button. When the server encounters the critical fault, the following error signature below will be recorded in the IML:Server Critical Fault (Service Information: Runtime Fault, Processor(Intel), Processor 2 (01h))
Any HPE ProLiant DL360 Gen10 server.
If this issue is encountered with the error signature mentioned in the Description, for servers that require the ability to go into an idle package C6 state, set the Minimum Processor Idle Power Package C-State to "Package C6 (non-retention)." This setting will allow the server to go into package C6 during idle state and will not cause the server to power fault in idle. Below are the instructions to set Package C6 (non-retention) state.Workload Profileis set toCustom.Procedure:1) From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Minimum Processor Idle Power Package C-State.2) Select a setting - Package C6 (non-retention) State.3) Save your setting.Revision HistoryDocument VersionRelease DateDetails2December 3, 2024Updated Resolution.1September 30, 2024Original Document Release.
Operating Systems Affected:Not Applicable
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