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On an HPE ProLiant Gen10, HPE ProLiant Gen10 Plus, or HPE ProLiant Gen11 server running any operating system, HPE Agentless Management Service (AMS) does not communicate through HPE Integrated Lights-Out (iLO) and the AMS status is shown as "Not Available" on iLO web interface, but AMS is running on the Operating System.The following snapshots demonstrate the occurrence of this condition in the iLO GUI. These illustrations are taken from both iLO 5 and iLO 6:In addition, external third-party monitoring applications may be affected due to the HPE Agent not being available. For example, the Nagios monitoring tool monitoring the affected servers may report "Compaq/HP Agent check - no cpq/hp component found."Accordingly, at the same time, the Agentless Management Service on the host Operating System SMA logs may have indication of the occurrence of this condition:04/22/2024 10:52:06.622, [Error], |Thread_ListenToSnmpQuery|, Failed to get response from iLO. Responded with all-zero to caller.04/22/2024 10:52:06.722, [Error], |Query_iLO|, iLO communication error encountered! NOT restarting connection.04/22/2024 10:52:06.722, [Error],|Thread_ListenToSnmpQuery|, Failed to get response from iLO. Responded with all-zero to caller.04/22/2024 10:52:06.823, [Error],|Query_iLO|, iLO communication error encountered! NOT restarting connection.The Agentless Management Service logs may have the log representing occurrence of this condition on failure to open the AgentX session connection:04/29/2024 11:55:35.791, [Error], |AXSESSION::OpenSession|, AXSESSION::OpenSession: RestartConnection failed (300)04/29/2024 11:55:35.792, [Error],|AgentXThread|, AgentXThread: Can't open/restart AgentX session04/29/2024 11:55:50.792, [Error],|AgentXThread|, iLO OpenSession() error encountered. 104/29/2024 11:56:25.963, [Error],|AXSESSION::OpenSession|, AXSESSION::OpenSession: RestartConnection failed (5) 04/29/2024 11:56:25.963, [Error],|AgentXThread|, AgentXThread: Can't open/restart AgentX session 04/29/2024 11:56:40.964, [Error],|AgentXThread|, iLO OpenSession() error encountered. 2
Any HPE ProLiant Gen10, HPE ProLiant Gen10 Plus, HPE ProLiant Gen11, or HPE Alletra Storage server running any operating system and AMS as follows:HPE Alletra Storage Server 4110HPE Alletra Storage Server 4120HPE Apollo 2000 Gen10 Plus SystemHPE Apollo 4200 Gen10 ServerHPE Apollo 4510 Gen10 SystemHPE Apollo 6500 Gen10 Plus SystemHPE Apollo 6500 Gen10 SystemHPE Cloudline CL2010 Gen10 ServerHPE Cloudline CL2100 Gen10 ServerHPE Cloudline CL2200 Gen10 ServerHPE Cloudline CL2600 Gen10 ServerHPE Cloudline CL2800 Gen10 ServerHPE Cloudline CL3100 Gen10 ServerHPE Cloudline CL3150 Gen10 ServerHPE Cloudline CL4100 Gen10 ServerHPE Cloudline CL4150 Gen10 ServerHPE Cloudline CL4300 Gen10 ServerHPE Cloudline CL5800 Gen10 ServerHPE ProLiant DL110 Gen11HPE ProLiant DL120 Gen10 ServerHPE ProLiant DL160 Gen10 serverHPE ProLiant DL180 Gen10 serverHPE ProLiant DL20 Gen10 Plus serverHPE ProLiant DL20 Gen10 serverHPE ProLiant DL320 Gen11HPE ProLiant DL325 Gen10 Plus serverHPE ProLiant DL325 Gen10 Plus v2 serverHPE ProLiant DL325 Gen10 serverHPE ProLiant DL325 Gen11HPE ProLiant DL345 Gen10 Plus serverHPE ProLiant DL345 Gen11HPE ProLiant DL360 Gen10 Plus serverHPE ProLiant DL360 Gen10 serverHPE ProLiant DL360 Gen11HPE ProLiant DL365 Gen10 Plus serverHPE ProLiant DL365 Gen11HPE ProLiant DL380 Gen10 Plus serverHPE ProLiant DL380 Gen10 server,HPE ProLiant DL380 Gen11HPE ProLiant DL380a Gen11HPE ProLiant DL385 Gen10 Plus serverHPE ProLiant DL385 Gen10 Plus v2 serverHPE ProLiant DL385 Gen10 serverHPE ProLiant DL385 Gen11HPE ProLiant DL388 Gen10 serverHPE ProLiant DL560 Gen10 serverHPE ProLiant DL560 Gen11HPE ProLiant DL580 Gen10 serverHPE ProLiant DX170r Gen10 serverHPE ProLiant DX190r Gen10 serverHPE ProLiant DX360 Gen10 serverHPE ProLiant DX365 Gen11HPE ProLiant DX380 Gen10 serverHPE ProLiant DX385 Gen10 Plus serverHPE ProLiant DX4200 Gen10 serverHPE ProLiant DX560 Gen10 serverHPE ProLiant MicroServer Gen10HPE ProLiant MicroServer Gen10 PlusHPE ProLiant ML110 Gen10 serverHPE ProLiant ML110 Gen11HPE ProLiant ML30 Gen10 Plus serverHPE ProLiant ML30 Gen10 serverHPE ProLiant ML30 Gen11HPE ProLiant ML350 Gen10 serverHPE ProLiant ML350 Gen11HPE ProLiant RL300 Gen11HPE ProLiant XL170r Gen10 ServerHPE ProLiant XL190r Gen10 ServerHPE ProLiant XL220n Gen10 Plus ServerHPE ProLiant XL230k Gen10 ServerHPE ProLiant XL270d Gen10 ServerHPE ProLiant XL290n Gen10 Plus ServerHPE ProLiant XL2x260w Gen10 ServerHPE ProLiant XL450 Gen10 Server
To resolve this issue, update to iLO 5 firmware v3.11 (or later) or iLO 6 firmware v1.68.As a workaround, perform an iLO reset.To download iLO 6 v1.68 (or later) or iLO 5 v3.11 (or later), perform the following steps:Click the following link:http://www.hpe.com/support/ilo6orhttp://www.hpe.com/support/ilo5The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page:For further filtering if needed - Select the specific Operating System from the Operating Environment.Locate and select theHPE Integrated Lights-Out 6 v1.68 firmwareorHPE Integrated Lights-Out 5 v3.11 firmware.click the Revision History tab to locate the latest version.For more important information, review the Release Notes tab.Click theDownloadbutton.Document VersionRelease DateDetails3April 30, 2025Updated Resolution with fix, iLO 5 firmware v3.11 and iLO 6 firmware v1.68.2November 15, 2024Updated Resolution with fix, iLO 5 firmware v3.09.1March 8, 2024Original Document Release.
Operating Systems Affected:CentOS 7, CentOS 8, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows Storage Server 2016, Red Hat Enterprise Linux 8 Server, Red Hat Enterprise Linux 9, SUSE Linux Enterprise Server 12, SUSE Linux Enterprise Server 15, VMware ESXi 6.5, VMware ESXi 7.0, VMware ESXi 8.0
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