Info
When performing a firmware update for an HPE MR Gen10 Plus or Gen 11 storage controller through the iLO GUI, the update may not complete for the controller, the downstream backplane, and the downstream drive.
When this issue occurs, the following error message will display in the iLO GUI:
This is a timing issue when the controller is performing a Platform Level Data Model (PLDM) firmware update initialization. When this happens, the server and controller will function normally, but the firmware update through the iLO GUI will be unsuccessful.
Scope
The issue impacts all platforms that support HPE MR Gen10 Plus and Gen11 controllers.
Resolution
This issue is fixed in HPE MR controller firmware version 52.26.3-5487.
Firmware for HPE MR Gen10 Plus Controllers
Windows and Linux:
Firmware Package - HPE MR216i-a Gen10 Plus Tri Mode Controller
Firmware Package - HPE MR216i-p Gen10 Plus Tri Mode Controller
Firmware Package - HPE MR416i-a Gen10 Plus Tri Mode Controller
Firmware Package - HPE MR416i-p Gen10 Plus Tri Mode Controller
Firmware for HPE MR Gen11 Controllers
Windows and Linux:
Firmware Package - HPE MR216i-o Gen11 Tri Mode Controller
Firmware Package - HPE MR216i-p Gen11 Tri Mode Controller
Firmware Package - HPE MR408i-o Gen11 Tri Mode Controller
Firmware Package - HPE MR416i-o Gen11 Tri Mode Controller
Firmware Package - HPE MR416i-p Gen11 Tri Mode Controller
As a workaround, perform the following steps:
Reset the iLO.
Reboot the system.
Proceed to perform the firmware update again through the iLO GUI.
Revision History
Document Version
Release Date
Details
2
September 26, 2024
Updated the Resolution section with controller firmware 52.26.3-5487 and URLs
1
April 18, 2024
Original Document Release
