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Document VersionRelease DateDetails2March 7, 2024Removed reference to the issue being resolved in a future release.1September 6, 2023Original Document Release.Upgrading the Smart Array controller firmware requires updating to the minimum version followed by a reboot to update to the latest firmware version.During an Offline automatic update using Service Pack for ProLiant (SPP), when the installed firmware version of a Smart Array controller is less than the minimum active version, the firmware is updated to the minimum version instead of the latest firmware version.
Any HPE ProLiant and HPE Synergy Gen10/Gen10 Plus server models running Smart Update Manager (SUM) version 10.2.0 or earlier.Smart Array Controllers are follows:Smart Array ControllerMinimum Active VersionLatest Available VersionHPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408e-m, P204i-c, P416ie-m and P816i-a SR Gen10, Gen10 Plus and Gen115.616.22HPE Gen11 Boot Controller NS204i-u, NS204i-d and HPE Gen10 Plus Boot Controller NS204i-p, NS204i-d, NS204i-t, NS204i-r1.0.14.10631.2.14.1010
Complete either of the options below to resolve this issue:Re-run SUM in offline automatic mode to upgrade the Smart Array Controller firmware version to the latest firmware version.OrInstall the latest Smart Array Controller firmware version using iLO GUI.Upload and install the firmware component in iLO as seen in the screenshot below.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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