OPERATIONAL DEFECT DATABASE
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On any HPE ProLiant DL345 / DL365 / DL385 Gen11 platform running VMware ESXi 8.0 U2 or U3, a Purple Diagnostic Screen (PSOD) similar to the following may be experienced: "PSOD error @BlueScreen: NMI IPI: Panic requested by another PCPU. RIPOFF(base):RBP:CS [0x167570" "Tried to unlock non-locked lock 0x4320dd971318" This issue occurs due to a possible conflict between the iLO Driver with other software that may be causing interruption with VMware ESXi 8.x and the AMD processor.
Any HPE ProLiant DL345 / DL365 / DL385 Gen11 platform running VMware ESXi 8.0 U2 or U3.
To resolve this issue, perform the following steps: Go to System Configuration. Go to the BIOS/Platform Configuration (RBSU). Go to "Workload Profile" and select "Virtualization - Max Performance". Go to "Power and Performance Options" and select the following options: For Power Regulator: Select "Static High Performance Mode". For Minimum Processor Idle Power Core C-State: Select "No C-states". For Collaborative Power Control: Select "Disable". Workaround As an additional solution to prevent this issue on HPE ProLiant DL345 / DL365 / DL385 Gen11 platforms running VMware ESXi 8.0 where the HPE BIOS/Platform Configuration (RBSU) workload profile is set to a configuration, other than the best practice recommendation " Virtualization Max Performance "; HPE recommends configuring the OS Host Power Management Policy to " High Performance ". Important Notes: When modifications are made to the vSphere Resource Management settings and the Host Power Management Policy is set to "High Performance", HPE BIOS workload profiles and C-states can be configured in combinations outside of the recommended best practices settings. For more information, refer to the following URL: VMware vSphere 8.0 - Host Power Management Policies in ESXi Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. Revision History Document Version Release Date Details 3 August 19, 2025 An additional solution (workaround) has been added to the Resolution section. 2 November 12, 2024 Added an additional screenshot to the Description section. 1 September 23, 2024 Original Document Release.
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