OPERATIONAL DEFECT DATABASE
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With firmware revision 1.2.14.1009 or earlier, the NS204i-d Gen11 Boot Controller may fail to update firmware through the HPE OneView server profile and SUM deployment. When this occurs, the following error messages will appear:HPE OneView Server Profile Error Message: "The firmware update operation was unable to update the following components on server <server profile id>, bay X. Locked<firmware package version>Resolution: Cold boot the server and perform the firmware update again. If the problem persists, contact your authorized support representative and OneView support dump and the AHS logs from the iLO."SUM Deployment Error Message: "Update returned an error. Install NS204i manually Or Updating NS204i firmware first, and then updating the ME firmware."This issue can also occur on Gen11 systems when OneView flashes the NS204i firmware after the Server Platform Services (SPS) firmware through Integrated Lights-Out 6 (iLO 6).Note: HPE recommends using OneView as a deployment method for HPE firmware packages or smart components.This issue can also occur when performing a firmware downgrade from version 1.2.14.1009 to version 1.2.14.1004 or earlier. However, HPE does not recommend downgrading components unless it is absolutely necessary.
HPE Synergy NS204i-d Gen11 NVMe Boot Storage Device in an HPE Synergy Gen11 system when HPE OneView is used to update the firmware for the NS204i-d NVMe Boot Storage Device.
This issue is corrected by updating with firmware version 1.2.14.1012 from theFirmware Package - HPE Gen11 Boot Controller NS204i-u, NS204i-d and HPE Gen10 Plus Boot Controller NS204i-p, NS204i-d, NS204i-t, NS204i-r.This firmware package will resolve NS204i firmware update failure.As a workaround, perform the following steps:Cold boot the affected server.Wait 5 minutes after POST is completed.Re-apply the profile in OneView without selecting the force reinstallation of the firmware deployment option.Document VersionRelease DateDetails3September 10, 2024Updated the Description section with error message for HPE SUM deployment.2October 20, 2023Updated the Resolution with the permanent fix, firmware version 1.2.14.1012.1May 11, 2023Original Document Release.
Operating Systems Affected:Not Applicable
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